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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600648
Report Date: 05/13/2026
Date Signed: 05/13/2026 03:08:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260429082507
FACILITY NAME:KINDERCARE - CARLSBAD INFANT CENTERFACILITY NUMBER:
376600648
ADMINISTRATOR:AMANDA HERNANDEZFACILITY TYPE:
830
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:43CENSUS: 30DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Mandy HernandezTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff accept children with signs of illness into care
INVESTIGATION FINDINGS:
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On May 13, 2026 at 2:00PM, Licensing Program Analysts (LPAs) Hector Canton and Sharon Mendez conducted an unannounced visit to deliver findings regarding the above referenced allegation(s) from a complaint received on 04/29/2026. LPAs met with Amanda (Mandy) Hernandez and explained the purpose of the visit. Interviews were conducted and documentation was reviewed as part of the investigation. LPAs toured the facility and conducted a physical plant inspection; during the tour LPAs observed 55 children with 5 teachers. The following census observed:

• Infant A – 6 Children with 2 Staff (1 Fully Qualified Teachers and 1 Teacher’s Assistant)
• Infant B – 4 Children with 1 Staff (1 Fully Qualified Teachers)
• Toddler A – 8 Children with 1 Staff (1 Fully Qualified Teachers and 1 Teacher’s Assistant)
• Toddler C – 12 Children with 3 Staff (2 Fully Qualified Teachers and 1 Teacher’s Assistant)

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260429082507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE - CARLSBAD INFANT CENTER
FACILITY NUMBER: 376600648
VISIT DATE: 05/13/2026
NARRATIVE
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THIS IS AN AMENDED REPORT DELIVERED ON 7/29/26
Based on interviews conducted, observations made, and documentation reviewed: staff were able to describe and demonstrate consistent procedures for assessing children for signs of illness upon arrival and throughout the day. The Director stated that the facility enforces policies to survey children for illness and does not knowingly accept symptomatic children. During the inspection, staff were observed monitoring children and consulting with administration when potential symptoms were identified. Investigative interviews confirmed they have been notified to pick up their child due to illness and, at times, have been turned away at drop-off when symptoms were present. Documentation reviewed also showed records of children being sent home due to illness. Interviews and evidence obtained did not indicate that staff intentionally accepts sick children into care. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is determined to be UNSUBSTANTIATED.

An exit interview was conducted and the report was reviewed with director, Amanda (Mandy) Hernandez. A Notice of Site Visit was provided and must remain posted for 30 days. Appeal rights were provided.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2