376600650-3-17-2025-51-CC-RASW-DGFQ6S-20250507115359

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600650
Report Date: 03/17/2025
Date Signed: 03/17/2025 10:51:00 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Renita Rodriguez

COMPLAINT CONTROL NUMBER: 51-CC-20250115141612

FACILITY NAME:	KINDERCARE - CARLSBAD		FACILITY NUMBER:	376600650
ADMINISTRATOR:	AMANDA "MANDY" HERNANDEZ		FACILITY TYPE:	850
ADDRESS:	1200 PLUM TREE ROAD		TELEPHONE:	(760) 435-0001
CITY:	CARLSBAD	STATE: CA	ZIP CODE:	92011
CAPACITY:	125	CENSUS: 44	DATE:	03/17/2025
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Amanda Hernandez		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Staff did not ensure day care child had water readily available to drink.
Staff did not ensure that facility tables were clean.
Staff did not ensure changing table was disinfected after each use.

INVESTIGATION FINDINGS:

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On 3/17/25 at 8:30 a.m. Licensing Program Analyst (LPA) Renita Rodriguez made an unannounced complaint visit for the complaint received on 1/15/25, for the purpose of delivering findings on the above referenced allegations. LPA was granted entry after identifying self, showing badge, and disclosing the reason for the visit. Ratios observed 44 chilfren and 6 staff.

Based on the information obtained during interviews and observations, reviewed for the allegation, “Staff did not ensure day care child had water readily available to drink”, LPA toured the facility 1/21/25, 2/12/25 and 3/17/25, water bottles were observed in areas that are accessible for children. Children bring their own water bottles and have access to the water bottles in the classroom and during outdoor activities. Brita pitchers are kept filled with water in classrooms along with disposable cups. Communication by use of walkie talkies is available for staff and can be utilized at any time and if staff need an item from outside of the classroom. Interviews conducted provided contradictory information for the alleged incident on 1/15/25 regarding a child was not provided with water. Water is readily availalbe in all classrooms.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Renesha Askew	TELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Renita Rodriguez	TELEPHONE: (916) 903-2302
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20250115141612

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE - CARLSBAD	FACILITY NUMBER: 376600650
	VISIT DATE: 03/17/2025

NARRATIVE

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It was alleged “Staff did not ensure that facility tables were clean”, LPA toured the facility 1/21/25, 2/12/25 and 3/17/25, LPA directly observed the tables being cleaned during lunch time. The tables were wiped down before the children sat down at the table and after the children finished eating. Interviews conducted provided that the facility is cleaned currently by staff and the director during business hours as well as after the facility has closed. Per interviews, staff clean tables prior to eating snacks and lunch. Tables are cleaned again once all children have finished eating. Per file review conducted, the facility does not have a previous similar allegation within the past year.

It was alleged “Staff did not ensure changing table was disinfected after each use”, interviews conducted provided staff have a process they follow when changing a child. The mat on the changing table is wiped down prior to placing the child on it. Once the child is on the mat, staff start the process of changing the diaper. The last step is to clean and sanitize the mat again then flip the mat over starting the same process for the next child to be changed. The written diaper changing policy was provided to LPA. Diaper changing training was provided on 1/22/25, and demonstrated by the Director to the staff.

Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the above allegations are found to be Unsubstantiated. Exit interview conducted and report was reviewed with the Director, Amanda Hernandez. A notice of site visit was given and must remain posted for 30 days.

SUPERVISOR'S NAME: Renesha Askew	TELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Renita Rodriguez	TELEPHONE: (916) 903-2302
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2025

LIC9099 (FAS) - (06/04)

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