376600788-1-6-2026-20-CC-JGAY-DQPT78-20260126132816

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600788
Report Date: 01/06/2026
Date Signed: 01/06/2026 10:42:21 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2025 and conducted by Evaluator Saul Zazueta

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20251017160434

FACILITY NAME:	KINDERCARE LEARNING CENTER - PASEO LADERA		FACILITY NUMBER:	376600788
ADMINISTRATOR:	ANA KING		FACILITY TYPE:	850
ADDRESS:	1101 PASEO LADERA		TELEPHONE:	(619) 482-1800
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91910
CAPACITY:	78	CENSUS: 64	DATE:	01/06/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Ana King		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not properly supervise day care child resulting unexplained injuries.

INVESTIGATION FINDINGS:

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On 01/06/2026 at 10:00AM Licensing Program Analyst (LPA), Saul Zazueta conducted an unannounced complaint inspection regarding the above allegation(s). Upon arrival, LPA met with Director, Ana King and discussed the purpose of the inspection, the complaint process and was led on a tour of the facility.

During the course of the investigation, LPA conducted interviews with the director, staff, daycare children, and daycare parents. Photographs, timesheets, and facility roster were obtained and reviewed by LPA.

It was determined that on 10/17/2025, staff did not properly supervise daycare child #1 (C1) resulting in unexplained injuries. Based on staff interviews, the incident occurred on a play structure during outdoor play with two staff supervising a total of 22 children. Supervising staff reported to have been sitting at an activity table with children while the other was taking children to the restroom. Staff stated that they did not see the incident happen and knew about it only after the injured child notified them.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20251017160434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA	FACILITY NUMBER: 376600788
	VISIT DATE: 01/06/2026

NARRATIVE

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Although the director denied the allegation, stating that Teacher-Child ratios were maintained at the time of the incident, the staff were engaged in activities that shifted their focus away from the children on the play structure.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met; therefore, the above allegation(s) are found to be SUBSTANTIATED. Per California Code of Regulations, (Title 22, Division 12 & Chapter 1) one (1) Type A citation are being on the attached LIC 9099-D.

LPA, Saul Zazueta, informed Licensee, Ana King, that this report, dated 01/06/2026, documents one (1)Type A citation(s), which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA, Saul Zazueta, informed the Licensee, Ana King, to provide a copy of this licensing report dated 01/06/2026 that documents Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted and this report was reviewed with Director, Ana King. A Notice of Site Visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

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Citations on this Visit Report are Under Appeal!

Control Number 20-CC-20251017160434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA	FACILITY NUMBER: 376600788
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/06/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Under Appeal Type A 01/06/2026 Section Cited CCR 101229(a)	1 2 3 4 5 6 7	Responsibility for Providing Care and Supervision. 101229 (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director stated that they have conducted supervision training on November 20th, 2025 that addresses different scenarios, including the scenario in which child #1 was injured, and how to prevent them. Director submitted a copy of the sign in sheet to the San Diego Regional Office on 01/06/2025.
	8 9 10 11 12 13 14	Based on LPA interviews conducted and record reviews, the licensee did not comply with the above regulation, as the supervision provided by staff is ineffective in that a day care child caused injuries to another child in care, which poses an immediate health, safety and personal rights risk to children in care.	8 9 10 11 12 13 14
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

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