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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600790
Report Date: 02/19/2025
Date Signed: 02/19/2025 10:31:09 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/14/2025 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20250114095034
FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFANTFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 50DATE:
02/19/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Facility Director Ana KingTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Staff are not properly addressing the presence of lice in the facility
INVESTIGATION FINDINGS:
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On 02/19/25, at 9:40AM, Licensing Program Analyst (LPA) Luigi Gargaro, conducted an unannounced complaint visit to the facility to deliver the finding for the above allegation. During the course of the investigation, analyst conducted interviews with the facility director, facility staff and parents and toured the infant center classrooms. Facility policy documentation was also obtained and reviewed.

Based on review of the evidence, it was determined that child #1, who sustained a case of head lice, was allowed to return to the facility with remaining signs of infestation. This is in direct violation of the illness return policy found in the school's "Family Handbook" which indicates that a child can return to the center "when all signs of lice/nits or other infestations are absent" and demonstrates the incident was not properly addressed as it did not meet the school's stated standards/requirements.

The preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED, California Code of Regulations, and one type B violation (Title 22, Division 12, Chapter 1, Section 101173(a)(d)) is being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20250114095034
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INFANT
FACILITY NUMBER: 376600790
VISIT DATE: 02/19/2025
NARRATIVE
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An exit interview was conducted and the report was reviewed with the facility director, Ana King. A copy of this report, along with Appeal Rights (LIC9058 01/16), were provided to the licensee. A Notice of Site Visit was left at the facility and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20250114095034
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INFANT
FACILITY NUMBER: 376600790
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/10/2025
Section Cited
CCR
101173(a)(d)
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101173 Plan of Operation (a)(d) - Each licensee shall have and keep on file a current written, definitive plan of operation...The child care center shall operate in accordance with the terms specified in the plan of operation.

This requirement was not met as evidenced by:
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The director states that she will create an addendum for the parent handbook that will follow the CDC guidelines of having children return to center after confirmation of treatement by parent or guardian and submit it to Licensing by 02/24/25 for review.
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Based on analyst interview and record review, the facility did not comply with the section cited above as they did not follow their own written plan of operation when a child who was determined to have head lice returned to the child care center when they still had signs of the infestation which was a potential risk to other children in care.
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Facility will then schedule and conduct a training regarding return to the center for all illnesses including, if children sustain a head lice infestation, and submit a copy of the training material for the staff regarding the illness readmission policy, as well as the training's attendance sign in sheet, to analyst, by 03/10/25 to complete the correction.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3