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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600790
Report Date: 02/27/2025
Date Signed: 02/27/2025 12:02:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2024 and conducted by Evaluator Saul Zazueta
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241213101702
FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFANTFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 46DATE:
02/27/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Ana KingTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee is not addressing pests at facility.
INVESTIGATION FINDINGS:
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On 02/27/2025 at 11:45AM, Licensing Program Analyst (LPA) Saul Zazueta conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Director, Ana King, and advised director of the purpose of the inspection and conducted a tour of the facility. There was forty-six (46) infants and twelve (12) staff present during the inspection.

It was alleged that licensee is not addressing pests at the facility. During the investigation, LPA conducted interviews with director, facility staff and daycare parents. LPA did not conduct child interviews due to lack of verbal ability in infant children. Photographs, pest control invoices, and facility roster were obtained and reviewed by LPA. Facility director denied the allegation, stating that although staff have observed the presence of rodents in preschool areas, the licensee is active in addressing pests at the facility. The director claimed that the facility has a contract with a pest control company that services the entire campus on an “on call” and monthly basis. LPA reviewed pest control service invoices and interviewed the facility’s pest control account manager, which both confirmed that the facility has been receiving a regular monthly service.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20241213101702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INFANT
FACILITY NUMBER: 376600790
VISIT DATE: 02/27/2025
NARRATIVE
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Furthermore, record review of pest control invoices showed that the facility had an increase in service visits for the month of December, which correlates with the time reports of pests were made. Director stated that pest control responds to reports in a timely manner, which corresponds with invoice records provided. LPA also observed bait stations around the perimeter of the facility, as well as glue traps in some of the rooms. Parents interviewed did not communicate any concerns with pests in the facility.

Although LPA observed that infant rooms had no recent reports of pests, upon interview of staff and record review, LPA was unable to determine, whether or not the measures in place are sufficient to mitigate the presence of rodents at facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted and this report was reviewed with Director, Ana King. Appeal Rights (LIC 9058) was provided. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2