<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600790
Report Date: 05/09/2025
Date Signed: 05/09/2025 09:45:15 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator Saul Zazueta
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250219092140
FACILITY NAME:KINDERCARE LEARNING CENTER - PASEO LADERA, INFANTFACILITY NUMBER:
376600790
ADMINISTRATOR:ANA KINGFACILITY TYPE:
830
ADDRESS:1101 PASEO LADERATELEPHONE:
(619) 482-1800
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:56CENSUS: 44DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Ana KingTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/09/2025 at 09:00AM, Licensing Program Analyst (LPA) Saul Zazueta conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Director, Ana King, and advised director of the purpose of the inspection and conducted a tour of the facility. There were forty-four (44) children and thirteen (15) staff present during the inspection.

During the course of the investigation, LPA conducted interviews with director, facility staff and daycare parents. LPA did not conduct child interviews due to lack of verbal ability in infant children. Child Supervision Records (CSRs), teacher’s timecards, and facility roster were obtained and reviewed by LPA.

(Continued on LIC9099-C).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20250219092140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INFANT
FACILITY NUMBER: 376600790
VISIT DATE: 05/09/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on interviews conducted and records reviewed, it was determined that on 02/25/2025, and again on 02/27/2025, in classroom Toddler A, there were two (2) staff supervising nine (9) children for a duration of up to three (3) minutes. Five (5) out of eight (8) staff interviewed admitted that the facility has operated classrooms out of teacher-child ratio on multiple occasions and expressed concerns with staffing at the facility. Director stated that there have been occasions when parents have been asked to wait with their child upon drop-off until sufficient staff arrive to avoid being out of ratio.

Based on LPA interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. One (1) type B deficiency of California Code of Regulations, [Title 22, Division 12, Chapter 1, Section 101416.5 (b)], is being cited on the attached LIC 9099D.

Exit interview was conducted and this report was reviewed with Director, Ana King. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20250219092140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - PASEO LADERA, INFANT
FACILITY NUMBER: 376600790
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/09/2025
Section Cited
CCR
101416.5(b)
1
2
3
4
5
6
7
101416.5 Staff-Infant Ratio (b) There shall be a ratio of one teacher for every four infants in attendance.

This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated that they will conduct training for staff on preventing being out of ratio and submit a training attendance sheet to the San Diego Regional Office (SDRO) by 06/06/2025.
8
9
10
11
12
13
14
Based on LPA interviews conducted, and records reviewed, the facility did not comply with the section cited above as they had a ratio of two (2) staff to nine (9) infants, for up to three minutes, on two separate occasions, which poses a potential health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3