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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600802
Report Date: 05/20/2026
Date Signed: 05/20/2026 02:29:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260423130958
FACILITY NAME:NOAH'S ARK LEARNING CENTER-INFANTFACILITY NUMBER:
376600802
ADMINISTRATOR:FERNANDA CONTRERASFACILITY TYPE:
830
ADDRESS:1410 FOOTHILL DRIVETELEPHONE:
(760) 724-5445
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:18CENSUS: 7DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Fernanda Contreras, DirectorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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1. Staff handled day care child in a rough manner.
2. Staff did not follow safe sleep requirements.
INVESTIGATION FINDINGS:
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 On May 20, 2026, at 1:50 PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Noah’s Ark Infant Learning Center (CCC) and met with Site Director (DIR) Fernanda Contreras to deliver the investigative findings regarding the allegations referenced above. On April 27, 2026, at 9:00 AM, LPA initiated the investigation at the facility, conducted a census, and observed no immediate health or safety concerns. During the course of the investigation, LPA obtained relevant documentation and conducted confidential interviews with four staff members.
On April 23, 2026, Community Care Licensing (CCL) received a complaint alleging that a staff member handled a day care child in a rough manner while not following safe sleep regulations. The allegation stated that on April 17, 2026, a staff member was observed patting Child 1 (C1) on the back with both hands in a manner perceived as rough. Confidential interviews consistently reported that the sound of the pats was audible from both the outdoor patio and the adjoining classroom. Record review and interviews confirmed that the facility took appropriate action by notifying C1’s parents, submitting an Unusual Incident Report (UIR) to CCL, and ensuring the staff member involved is no longer associated with the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260423130958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: NOAH'S ARK LEARNING CENTER-INFANT
FACILITY NUMBER: 376600802
VISIT DATE: 05/20/2026
NARRATIVE
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 Based on record review, interviews, and observations, the preponderance of evidence standard has been met. Therefore, the allegations is determined to be SUBSTANTIATED. Due to the facility’s immediate corrective action and timely submission of the UIR, a technical violation will be issued.

An exit interview was conducted, and a copy of this report along with appeal rights was provided to Director Fernanda Contreras. A Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2