376600826-10-25-2024-20-CC-JGAY-DB6PCP-20241119101216

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600826
Report Date: 10/25/2024
Date Signed: 10/25/2024 09:06:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2024 and conducted by Evaluator Diana Sanchez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20240912092348

FACILITY NAME:	NHA - CHOLLAS VIEW HEAD START		FACILITY NUMBER:	376600826
ADMINISTRATOR:	FERRUSCA, ELIZABETH		FACILITY TYPE:	850
ADDRESS:	918 NORTH 47TH STREET		TELEPHONE:	(619) 263-1780
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92102
CAPACITY:	56	CENSUS: 36	DATE:	10/25/2024
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Elizabeth Ferrusca, Director		TIME COMPLETED:	09:15 AM

ALLEGATION(S):

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Facility staff hit day care child

Child sustained unexplained injuries in care

INVESTIGATION FINDINGS:

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On October 25, 2024, at 8:30 AM, Licensing Program Analyst (LPA), Diana Sanchez made an unannounced complaint inspection to deliver the complaint investigation findings for the above allegations. LPA met with director Elizabeth Ferrusca and explained the purpose of today’s inspection. Current census is 36.

This agency has investigated the above listed allegations. During the investigation, LPA conducted facility inspections, interviews with facility staff, daycare children and daycare parents.

It was alleged that on September 9, 2024, an unidentified staff member hit daycare child #1 (C1) resulting in a cut to the ear. Facility director denied the allegation, however, the director reported that C1 did have an accident on the afternoon of the day in question, where C1 fell striking the left side of their face on the edge of the lunch table. Facility director stated C1 appeared uninjured after the incident and was unaware how the injury to the right ear occurred. Facility staff interviewed also denied the allegation and one (1) teacher admitted to witnessing C1 falling forward and hitting their face. Facility staff stated that C1’s parent brought it to their attention that C1 had the cut on the back of the right ear.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20240912092348

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: NHA - CHOLLAS VIEW HEAD START	FACILITY NUMBER: 376600826
	VISIT DATE: 10/25/2024

NARRATIVE

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Staff denied seeing the cut prior and stated the cut was on the opposite side of C1’s face. C1 was inconsistent when explaining the cause of the injury and was unable to identify a perpetrator. Other daycare children and parents interviewed did not disclose any concerns or issues with the facility or staff.

It was also alleged that on September 6, 2024, C1 sustained an unexplained facial bruise while in care. Facility staff denied the allegation, denying that C1 had a facial bruise on September 6th or upon C1’s return to the facility on September 9th. Facility staff denied that any incident occurred that would have resulted in injury to C1. LPA was unable to obtain any photographic evidence of the alleged injury.

Due to a lack of supporting evidence and no other witnesses to the alleged incidents to corroborate the above allegations, LPA was unable to determine whether or not the above allegations occurred, occurred at the facility, were non-accidental or were a result of a lack of supervision. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted and report was reviewed with director Elizabeth Ferrusca. A copy of this report, along with Appeal Rights (LIC9058), was provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2024

LIC9099 (FAS) - (06/04)

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