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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600869
Report Date: 01/08/2025
Date Signed: 01/08/2025 04:08:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2024 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241028132818
FACILITY NAME:CHARLEY BROWN CHILDREN'S CENTER - INFANTFACILITY NUMBER:
376600869
ADMINISTRATOR:ELIZABETH CORTESEFACILITY TYPE:
830
ADDRESS:5921 JACKSON DRIVETELEPHONE:
(619) 463-5126
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:22CENSUS: 10DATE:
01/08/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Elizabeth CorteseTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Facility staff are operating out of ratio
Licensee allows unqualified staff to work at facility
Facility staff are not following proper sanitation practices between diaper changes
Facility staff commingle infants in the toddler classroom
Facility staff are not cleaning classrooms rugs regularly
Licensee does not provide proper training to staff
Facility staff disrupt infant's napping period by forcing them to wake
Facility staff do not ensure food is free from mold
Facility staff do not ensure the facility has enough supplies to meet infants diapering needs
Facility staff do not ensure age appropriate food is provided to children
Facility staff do not ensure toys are age appropriate for children in care
INVESTIGATION FINDINGS:
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On 01/08/2025, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Director Elizabeth Cortese and informed her of the reason for the visit. There were 10 children present with 6 staff members.

During the investigation LPA conducted three unannounced inspections of the facility, interviewed Director, teachers, daycare children, daycare parents, and reviewed facility records. Information obtained during inspections, interviews and review of facility records did not provide statements or evidence to support any of the above allegations, thus the allegations are deemed Unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited. The Notice of Site Visit (LIC 9213) is to be posted for thirty (30) days. An exit interview was conducted. Licensee Rights (LIC 9098 01/16) along with a copy of this report was provided to staff; their signature on this form confirms receipt of these rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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