376600887-8-3-2026-20-CC-RGOU-DWPTSJ-20260806145910

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600887
Report Date: 08/03/2026
Date Signed: 08/03/2026 01:24:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Adrian Castellon

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260526132332

FACILITY NAME:	ECS MONTGOMERY HEAD START		FACILITY NUMBER:	376600887
ADMINISTRATOR:	MARIA CABELLO		FACILITY TYPE:	850
ADDRESS:	3240 PALM AVENUE		TELEPHONE:	(619) 424-4027
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92154
CAPACITY:	120	CENSUS: 73	DATE:	08/03/2026
		UNANNOUNCED	TIME BEGAN:	12:10 PM
MET WITH:	Miriam Maciel		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Staff do not ensure daycare child is treated with dignity and respect

Staff handle daycare child in an inappropriate manner

INVESTIGATION FINDINGS:

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On August 3, 2026, at 12:10PM, Licensing Program Analyst (LPA), Adrian Castellon conducted an unannounced complaint inspection to deliver the finding for the above listed allegations. LPA met with Assistant Site Supervisor Miriam Maciel and advised Site Supervisor of the purpose of the inspection.
During the course of the investigation, video footage was obtained and reviewed. Interviews were conducted with the reporting party, Child #1 (child alleged in the complaint), facility staff, and daycare parents. LPA Castellon attempted to interview children in care on two separate occasions but was unsuccessful in obtaining any relevant information pertaining to the investigation. Staff member #1 (S1) denied that she or any staff member handled Child #1(C1) or any other child in an inappropriate manner. On May 20, 2026, (make sure this is the right date) S1 disclosed that during a graduation event she placed her hand on C1’s arm but denied grabbing or pulling C1 away from the parent. C1 was interviewed and disclosed S1 grabbed his arm. Staff interviewed did not disclose any instances of children being handled inappropriately. Parents interviewed did not provide information supporting the allegation. LPA reviewed video footage of the May 20, 2026, event and did not observe the alleged incident. See LIC 9099C page.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260526132332

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ECS MONTGOMERY HEAD START	FACILITY NUMBER: 376600887
	VISIT DATE: 08/03/2026

NARRATIVE

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Staff interviewed stated that all children in care are treated with dignity and respect and that the facility maintains a positive and respectful environment for children. S1 stated that Child #1's graduation certificate during the event was not ready at the time of the ceremony but that it was an honest oversight. She stated that she offered to print the certificate during the ceremony; however, the parents declined the offer. S1 stated that all children in care are treated with dignity and respect and that staff are expected to interact with children in a respectful and professional manner. Parents interviewed did not provide information supporting the allegation and did not express concerns regarding the care provided to children in the facility.

Based on the information obtained during the investigation, the Department determined that there is insufficient evidence to establish that the alleged violations occurred. Although C1 disclosed that S1 grabbed his arm, interviews conducted with staff and parents did not provide information supporting the allegations, and review of the available video footage did not substantiate the alleged incident. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with Assistant Site Supervisor Miriam Maciel. A Notice of Site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026

LIC9099 (FAS) - (06/04)

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