376600897-2-19-2026-20-CC-RGOU-DRM2HH-20260224162443

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600897
Report Date: 02/03/2026
Date Signed: 02/19/2026 04:44:37 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Dana Stevens

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20251114171950

FACILITY NAME:	ECS CASTLE PARK HEAD START		FACILITY NUMBER:	376600897
ADMINISTRATOR:	CINDY CURRENT		FACILITY TYPE:	850
ADDRESS:	1375 THIRD AVENUE		TELEPHONE:	(619) 409-4200
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91911
CAPACITY:	120	CENSUS: 0	DATE:	02/03/2026
		UNANNOUNCED	TIME BEGAN:	02:34 PM
MET WITH:	Petra Ortega		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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9

Staff left daycare child unattended.

INVESTIGATION FINDINGS:

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**This is an amended version of original report dated 02/03/2026**
On 02/03/2026, at 2:34 pm, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Site Supervisor, Petra Ortega, and Area Manager Noemi Garcia. There were 44 children and 13 staff present at the time of this inspection.

During the investigation LPA conducted three unannounced inspections of the facility, interviewed the Site Supervisor, staff, daycare children and daycare parents and reviewed video footage and facility records.

Based on interviews and review of video footage, it was determined that on 11/10/2025, around 11:30 AM, while Staff 1 (S1) was transitioning a group of 5 children from the restroom to the classroom, Child 1(C1) was left unsupervised in the children's restroom for about eleven (11) seconds. C1 was found unharmed in the restroom and returned to the classroom by Staff 2 (S2).

Per California Code of Regulations, (Title 22, division 12 & Chapter 1) one (1) Type A citation is being cited on the attached LIC 9099-D.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 20-CC-20251114171950

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ECS CASTLE PARK HEAD START	FACILITY NUMBER: 376600897
	VISIT DATE: 02/03/2026

NARRATIVE

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**This is an amended version of original report dated 02/03/2026**

LPA Stevens informed Site Supervisor that this report dated 02/03/2026 document(s) one (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Stevens informed the Site Supervisor to provide a copy of this licensing report dated 02/03/2026 that documents the Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and copy of this report and appeal rights provided to Site Supervisor. Notice of site visit must be posted for thirty days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 20-CC-20251114171950

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ECS CASTLE PARK HEAD START	FACILITY NUMBER: 376600897
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/03/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 02/10/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	This is an amended version of original report dated 02/03/2026 101229 Responsibility for Providing Care and Supervision (a)The licensee shall provide care and supervision as necessary to meet the children's needs.(1)No child(ren) shall be left without the supervision of a teacher at any time,	1 2 3 4 5 6 7	Director stated training was provided on the regulation and she will provide a copy of the training materials and staff sign in sheets by 02/10/2026.
	8 9 10 11 12 13 14	except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by, based on interviews and review of video footage, the licensee did not comply with the section cited above, as C1 was left in the restroom without supervision which posed an immediate Health, Safety and/or Personal Rights risk for children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Dana Stevens

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20251114171950

FACILITY NAME:	ECS CASTLE PARK HEAD START		FACILITY NUMBER:	376600897
ADMINISTRATOR:	CINDY CURRENT		FACILITY TYPE:	850
ADDRESS:	1375 THIRD AVENUE		TELEPHONE:	(619) 409-4200
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91911
CAPACITY:	120	CENSUS: 0	DATE:	02/03/2026
		UNANNOUNCED	TIME BEGAN:	02:34 PM
MET WITH:	Petra Ortega		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff spoke inappropriately while children were present.
Staff pulled day care child's hair.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 02/03/2026, at 2:34 pm, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Site Supervisor, Petra Ortega, and Area Manager Noemi Garcia. There were 0 children present at the time of the inspection.

During the investigation LPA conducted three unannounced inspections of the facility, interviewed the Site Supervisor, staff, daycare children and daycare parents and reviewed video footage and facility records. During the investigation the department received information that Staff spoke inappropriately while children were present and Staff pulled day care child's hair. Based on interviews conflicting information was obtained and LPA was unable to determine if the allegations did or did not occur. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are unsubstantiated.

Exit interview conducted and copy of this report and appeal rights provided to Site Supervisor. Notice of Site Visit must be posted for thirty days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 4