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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600948
Report Date: 01/24/2025
Date Signed: 01/24/2025 12:45:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2024 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20241104153924
FACILITY NAME:KINDERCARE LEARNING CENTER - EASTLAKE INFANTFACILITY NUMBER:
376600948
ADMINISTRATOR:ASHLEY ENWIAFACILITY TYPE:
830
ADDRESS:2354 FENTON STREETTELEPHONE:
(619) 656-9853
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:36CENSUS: 20DATE:
01/24/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Alexa LorenziTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff did not provide adequate supervision to infant in care

Staff did not ensure facility is kept clean
INVESTIGATION FINDINGS:
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On 1/24/2025 at 8:45 a.m. Licensing Program Analyst (LPA), Adrian Castellon conducted an unannounced complaint inspection for the above allegations. LPAs met with Assistant Director Alexa Lorenzi and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were XX children present during the inspection.

During the course of the investigation, interviews were conducted with reporting party, director, facility staff, and day-care parents. LPA Castellon inspected classrooms.

Based on interviews conducted it was determined staff did not provide adequate supervision to an infant in care and that staff did not ensure facility is kept clean (floor in infant classroom). Infant was eating on a high chair without proper supervision. Although parent was in the classroom and intervened, proper supervision was not provided by facility staff. Floor is not cleaned enough or thoroughly.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20241104153924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - EASTLAKE INFANT
FACILITY NUMBER: 376600948
VISIT DATE: 01/24/2025
NARRATIVE
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Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Per California Code of Regulations, (Title 22, division 12 & Chapter 3) one (1) Type A citation is being cited on the attached LIC 9099-D. One (1) Type B citation is also being cited on the attached LIC 9099-D.


LPA informed Assistant Director that this report dated 1/24/2025 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA informed Assistant Director to provide a copy of this licensing report dated 1/24/2025 that documents Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.


Exit interview conducted and report was reviewed with Assistant Director. Appeal Rights were discussed and provided

A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2024 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20241104153924

FACILITY NAME:KINDERCARE LEARNING CENTER - EASTLAKE INFANTFACILITY NUMBER:
376600948
ADMINISTRATOR:ASHLEY ENWIAFACILITY TYPE:
830
ADDRESS:2354 FENTON STREETTELEPHONE:
(619) 656-9853
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:36CENSUS: 20DATE:
01/24/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Alexa LorenziTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff handled infant in a rough manner

Staff did not ensure infant’s diapering needs were properly met
INVESTIGATION FINDINGS:
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On 1/24/2025 at 8:45 a.m. Licensing Program Analyst (LPA), Adrian Castellon conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA met with facility assistant director Alexa Lorenzi and advised of the purpose of the inspection and conducted a tour of the facility.

During the course of the investigation, LPA conducted interviews with reporting party, facility staff, and day-care parents. The facility roster was obtained and reviewed by LPA. Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Exit interview was conducted and the report was reviewed with assistant. A Notice of Site Visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 20-CC-20241104153924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - EASTLAKE INFANT
FACILITY NUMBER: 376600948
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
02/07/2025
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections
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Staff will hold a infant staff meeting where Section 101229(a)(1) will be discussed. Staff will submit meeting attendance sheet. Program Specilast will re-train staff on proper supervision. Specialist training will be documented and submitted.
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101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by child not visually supervised at all times while eating and sitting in a high chair. This is an immediate threat to the health and safety of children in care.
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Request Denied
Type B
02/07/2025
Section Cited
CCR
101438.1(c)(1)
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101438.1 Infant Care General Sanitation (c) Washing, cleaning and sanitizing requirements for areas used by staff with infants, or for areas that infants have access to, are as follows: (1) Floors, except those carpeted, shall be vacuumed or swept and mopped with a disinfecting solution
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Infant classrooms will be cleaned by a professional service by 2/7/25. Staff will be instructed on proper cleaning techniques including cleaning solutions and that plan will be submitted to the SDCCRO along with cleaning order by POC date.
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at least daily, or more often if necessary. Interviews conducted indicated that floors in infant classroom are not cleaned thoroughly or often enough. This may pose a threat to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4