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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600965
Report Date: 05/06/2025
Date Signed: 05/06/2025 01:31:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Saraliz Velando
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250317144238
FACILITY NAME:CHILDREN'S CHOICEFACILITY NUMBER:
376600965
ADMINISTRATOR:FREDA SIMMONSFACILITY TYPE:
850
ADDRESS:1465 EAST MADISON AVENUETELEPHONE:
(619) 442-4014
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:82CENSUS: 61DATE:
05/06/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director, Jessica WilliamsTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff did not treat daycare child with respect.
INVESTIGATION FINDINGS:
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On 5/6/25, Licensing Program Analysts (LPAs) Saraliz Velando and Hanna Lucas made an unannounced visit to deliver findings for the complaint received on 3/17/25 regarding the above allegation. The LPAs toured the facility with the Center Director, Jessica Williams. There were 61 preschool children present and 12 staff at the facility today.

The Department investigated the allegation that staff did not treat a daycare child with respect. Based on file review, staff interviews, and parent interviews there was enough evidence to support the allegation. The preponderance of the evidence has been met and therefore, the above allegation is found to be SUBSTANTIATED.

Type B Violation was cited. Refer to the next page LIC 9099-D for deficiency. The exit interview was conducted with the Center Director, Jessica Williams. Appeal Rights and a copy of the licensing report was provided. A notice of site visit was posted and must remain for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250317144238
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE
FACILITY NUMBER: 376600965
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/23/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights - (a) The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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The Center Director stated she will conduct a training and submit agenda and list of attendees to the Dept by 5/23/25.
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Based on staff interviews conducted by LPA, several staff stated they have witnessed a staff member make rude comments about children and behave unfriendly towards parents. This poses/posed a potential health, safety or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2