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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600965
Report Date: 08/28/2025
Date Signed: 09/04/2025 10:15:10 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2025 and conducted by Evaluator Hanna Lucas
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250813103704
FACILITY NAME:CHILDREN'S CHOICEFACILITY NUMBER:
376600965
ADMINISTRATOR:JANEL JINAFACILITY TYPE:
850
ADDRESS:1465 EAST MADISON AVENUETELEPHONE:
(619) 442-4014
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:82CENSUS: 62DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Jessica WilliamsTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff mishandles the daycare children.
INVESTIGATION FINDINGS:
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On 08/28/2025, at 12:00PM, Licensing Program Analyst (LPA) Hanna Lucas, made an unannounced visit to deliver findings on the above allegation. LPA conducted the initial complaint inspection on 08/18/2025. There were 62 children and 15 staff at the facility today.

During the investigation, LPA observed video documentation showing (S7), grabbing a child (C1) by the arm, and pulling the child to the ground. Staff interviews confirmed that (S7) has been observed, on several occasions, mishandling the day care children. Parent interviews revealed that some parents have heard that (S7) is too rough with the day care children. Both parents and staff stated that they have reported these concerns to the Director, Jessica Williams. LPA verified that (S7) had been previously written up, for handling the daycare children in a rough manner. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20250813103704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE
FACILITY NUMBER: 376600965
VISIT DATE: 08/28/2025
NARRATIVE
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TYPE A deficiency is cited on the attached LIC 9099-D.

LPA Hanna Lucas informed the Director, Jessica Williams, that they must provide a copy of this licensing report dated 08/28/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted with the Center Director, Jessica William She was provided a copy of the appeal rights along with a copy of this report. A Notice of Site Visit was provided and must be posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 51-CC-20250813103704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE
FACILITY NUMBER: 376600965
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/28/2025
Section Cited
CCR
102423
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102423 Personal Rights (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including...This requirement is not met as evidenced by:
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The Director, Jessica Williams, stated that (S7) was transfered to another facility. The Director stated that she will conduct a training and will provide the Department a copy of the training agenda by 08/29/2025.
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Based on record review, and interviews, the facility did not comply with the section cited above in that, (S7) was observed mishandling a child (C1), which poses an immediate health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2025 and conducted by Evaluator Hanna Lucas
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250813103704

FACILITY NAME:CHILDREN'S CHOICEFACILITY NUMBER:
376600965
ADMINISTRATOR:JANEL JINAFACILITY TYPE:
850
ADDRESS:1465 EAST MADISON AVENUETELEPHONE:
(619) 442-4014
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:82CENSUS: 62DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Jessica WilliamsTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff yells at the daycare children.
Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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On 08/28/2025, at 12:00PM, Licensing Program Analyst (LPA) Hanna Lucas, made an unannounced visit to deliver findings on the above allegations. LPA conducted the initial complaint inspection on 08/18/2025. There were 62 children and 15 staff at the facility today.

During the investigation, LPA observed facility operation, reviewed pertinent documentation and conducted interviews with staff and parents. LPA did not observe the facility to be out of ratio, nor were any staff members yelling at children during visits. The majority of staff stated that they are supported by the Assistant Director, Lauren Rockaband, with staying in ratio and that teachers may have a loud voice but that they have never heard a teacher intentionally yelling at a child. Parent interviews did not reveal any corroborating concerns. LPA reviewed several sign in/out sheets showing that the facility has stayed within ratio. Based on the information obtained, it cannot be conclusively proven or disproved that staff are operating out of ratio nor yelling at children. Therefore, the allegations are UNSUBSTANTIATED. Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or disprove that the alleged violations occurred.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20250813103704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE
FACILITY NUMBER: 376600965
VISIT DATE: 08/28/2025
NARRATIVE
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An exit interview was conducted with the Center Director, Jessica Williams. She was provided a copy of the appeal rights along with a copy of this report. A Notice of Site Visit was provided and must remain poster for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5