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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600967
Report Date: 05/15/2026
Date Signed: 05/22/2026 02:34:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2026 and conducted by Evaluator Juan Carlos Valdez
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260227152634
FACILITY NAME:CHILDREN'S CHOICE - INFANTFACILITY NUMBER:
376600967
ADMINISTRATOR:JANEL JINAFACILITY TYPE:
830
ADDRESS:1465 EAST MADISON AVENUETELEPHONE:
(619) 442-4014
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:19CENSUS: 10DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Lauren RockabrandTIME COMPLETED:
02:05 PM
ALLEGATION(S):
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 THIS IS AN AMENDED REPORT DELIVERED ON 05/22/26
Staff are not adequately supervising day care children







INVESTIGATION FINDINGS:
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On 05/15/26 at 1:15PM Licensing Program Analyst (LPA) J.C. Valdez conductd an unannounced visit to deliver findings, for the complaint received 02/06/26 for the above allegation. LPA met with acting Director Jennifer Grawvunder. LPA identiifed himself and disclosed the purpose of the visit. There were 10 kids and 5 staff present in 1 classroom.
It was alleged that staff were not adequately supervising day care children. Based on staff interviews, the LPA determined that former employee (F1) would wear electronic ear buds and/or ear plugs to muffle the sound of crying children. Interviews further revealed that (F1) was verbally reprimanded on multiple occasions during the last two months of employment (approximately January through February 2026) for using ear buds while on duty. Although visual supervision may have been maintained, (F1's) ability to hear infants in distress was inhibited by the use of ear buds which poses a potential health and safety risk to children in care. The allegation is valid because the preponderance of the evidence has been met, therefore the allegation is found to be SUBSTANTIATED. See 9099-D for deficiency cited. Exit interview conducted and report was reviewed with the assitant Director Laura Rockabrand. Notice of site visit given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Juan Carlos Valdez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 51-CC-20260227152634
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE - INFANT
FACILITY NUMBER: 376600967
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/22/2026
Section Cited
CCR
101429(a)(1)
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101429(a)(1)Responsibility for Providing Care and Supervision for Infants.
(a) In addition to Section 101429, the following shall apply: (1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times.
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F1 is no longer employed with the faclity.
Assitant Director states she will conduct a training with all staff regarding the prohibited use of electronics such as cell phones and ear buds. Assitant Director will send a copy of the signed meeting agenda by POC date 5/22/26.
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This requirement was not met as evidenced by: Based on staff interviews, it was disclosed that former staff member F1 would wear electronic ear buds and/or ear plugs on duty to muffle the sound of crying children which poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Juan Carlos Valdez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4