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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600967
Report Date: 05/22/2026
Date Signed: 05/22/2026 02:37:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2026 and conducted by Evaluator Juan Carlos Valdez
COMPLAINT CONTROL NUMBER: 51-CC-20260227152634
FACILITY NAME:CHILDREN'S CHOICE - INFANTFACILITY NUMBER:
376600967
ADMINISTRATOR:JANEL JINAFACILITY TYPE:
830
ADDRESS:1465 EAST MADISON AVENUETELEPHONE:
(619) 442-4014
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:19CENSUS: 8DATE:
05/22/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Jenni GrawvunderTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff yell at day care children
Staff make inappropriate comments towards day care children
Staff are not treating day care children with dignity
INVESTIGATION FINDINGS:
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On 05/22/26 Licensing Program Analyst (LPA) J.C. Valdez conducted an unnanounced visit to deliver findings, for the complaint received on 02/27/26, for the above referenced allegations. LPA met with the Director Jenni Grawvunder. LPA identified himself and disclooed the purpose of the visit. There were 8 children and 4 staff in 1 classroom.

It was alleged that facility staff yelled at children, made inappropriate comments, and failed to treat day care children with dignity. During staff interviews, it was disclosed that former staff member (F1) was observed calling children “ugly” and yelling statements such as “shut up” and “be quiet.” These actions constitute a violation of the children’s personal rights. Based on the information obtained, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. See 9099-D for deficiency cited. Exit interview was conducted, and the report was reviewed with Assistant Director Laura Rockabrand. A Notice of Site Visit was issued and is required to remain posted for 30 days. The appeal rights were explained and a physical copy was given.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Juan Carlos Valdez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260227152634
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE - INFANT
FACILITY NUMBER: 376600967
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/29/2026
Section Cited
CCR
101223(a)(1)
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Personal Rights 101223
(a)The licensee shall ensure that each child is accorded the following personal rights:(1)To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement is not met as evidenced by:
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The Vice President of Operations Jenni Grawvunder states she will conduct an all staff meeting regarding the personal rights of children in care. The Vice President will send a copy of the signed meeting agenda to the department by 5/26/26.
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During staff interviews, it was discovered that previous staff member (F1) would yell and make inappropriate comments towards children in care. These actions constitute a failure to treat children with dignity and respect. This is a potential health, safety, and personal rights risk to children in care.
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Type B
05/22/2026
Section Cited
CCR
101223(a)(3)
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Personal Rights 101223
(a)The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions...This requirement is not met as evidenced by:
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The Vice President of Operations Jenni Grawvunder states she will conduct an all staff meeting regarding the personal rights of children in care. The Vice President will send a copy of the signed meeting agenda to the department by 5/26/26.
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Based on staff interviews, it was disclosed that previous staff memeber (F1) was observed calling children in care "ugly" and yelling statements like "shut up" and "be quiet". LPA determined that this is a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Juan Carlos Valdez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2