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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600992
Report Date: 06/03/2026
Date Signed: 06/03/2026 11:47:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20260326081547
FACILITY NAME:NHA URBAN VILLAGE II HEAD STARTFACILITY NUMBER:
376600992
ADMINISTRATOR:BRENDA PATTYFACILITY TYPE:
850
ADDRESS:4305 UNIVERSITY AVENUE STE 107TELEPHONE:
(619) 284-5644
CITY:SAN DIEGOSTATE: CAZIP CODE:
92105
CAPACITY:88CENSUS: 66DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Site Supervisor Brenda PattyTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff did not prevent day care children from being injured by another child in care.
INVESTIGATION FINDINGS:
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On 06/03/26 at 11:30AM, Licensing Program Analyst (LPA) Luigi Gargaro conducted a complaint finding delivery visit with facility site supervisor Brenda Patty regarding the above allegation. During the course of the investigation, analyst conducted interviews with the facility site supervisor, facility staff and day care parents and children. Analyst also reviewed facility documentation as relevant evidence to the investigation.

Based on the information gathered, the allegation could not be conclusively proved or disproved as child alleged to have condcuted behaviors was not specifically identified. While there were children identified who demonstrate some behavioral issues, there were none who were reported to have caused injuries to other children and children did not disclose concern regarding any behaviors. However, as behavioral issues were corroborated as occurring in some children, analyst could not definitively say that behaviors never caused any type of distress or were always sufficiently addressed.

While disregulated behaviors were reported as occurring, facility provided evidence that staff has training to attempt to address them, has planned interventions for them and has made referrals to provide assistance to children who have been identified as needing it. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260326081547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: NHA URBAN VILLAGE II HEAD START
FACILITY NUMBER: 376600992
VISIT DATE: 06/03/2026
NARRATIVE
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An exit interview was conducted and the report was reviewed with site supervisor. A copy of this report, along with Appeal Rights (LIC9058 01/16), was provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100
SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2