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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376601494
Report Date: 10/21/2024
Date Signed: 10/21/2024 02:57:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2024 and conducted by Evaluator Shannan Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240910101328
FACILITY NAME:RUIZ, ANA LAURA FAMILY CHILD CAREFACILITY NUMBER:
376601494
ADMINISTRATOR:RUIZ, ANA LAURAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 690-0480
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 2DATE:
10/21/2024
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Licensee, Ana Laura RuizTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Licensee handled day-care children in a rough manner
Licensee did not allow day-care children to use the bathroom.
Staff transported day-care children in an unsafe manner
Licensee forces day-care children to go to sleep
INVESTIGATION FINDINGS:
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On 10/21/2024 at 12:15 pm, Licensing Program Analysts (LPAs) Michelle Hood and Shannan Williams arrived to conduct an unannounced inspection to deliver complaint findings for the above listed allegations. LPAs met with Licensee, Ana Laura Ruiz, and toured the facility.

During the investigation LPAs conducted interviews with the Licensee, day-care parents, day-care children and other witnesses. LPAs conducted file reviews and obtained photographs and videos. Based on interviews, record review and LPA observations, it was determined the licensee violated the personal rights of children by handling children in a rough manner; forced children to sleep by pushing their head down and giving them time-out if they did not sleep. The Licensee admitted that she did not allow two daycare children to use the bathroom inside of the home and instead made them urinate outside in the backyard on at least two occassions. It was also determined that the licensee and licensee’s helpers were transporting children without appropriate car restraints.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 20-CC-20240910101328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RUIZ, ANA LAURA FAMILY CHILD CARE
FACILITY NUMBER: 376601494
VISIT DATE: 10/21/2024
NARRATIVE
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Based on interviews, record review, and LPAs observation, The preponderance of evidence standard has been met; therefore, the allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 3, are being cited on the attached LIC 9099Ds.

LPAs Hood and Williams informed licensee, Ana Laura Ruiz, that this report dated 10/21/2024 documents three Type A citations which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care. In addition one Type B citation is being issued for a potential risk to the health, safety, or personal rights of children in care.

Also, LPAs Hood and Williams informed the licensee, Ana Laura Ruiz, to provide a copy of this licensing report dated 10/21/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in each child's file for verification.

An office meeting is scheduled with the Licensee on 11/1/2024 at the San Diego Child Care Regional Office at 1:30pm. LPAs provided the Licensee a copy of the office meeting letter.

An exit interview was conducted, and the report was reviewed with the licensee Ana Laura Ruiz, The licensee was provided with a copy of their appeal rights (LIC 9058 3/22) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 20-CC-20240910101328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RUIZ, ANA LAURA FAMILY CHILD CARE
FACILITY NUMBER: 376601494
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/21/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/22/2024
Section Cited
CCR
102423(a)(4)
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102423(a)(4)-Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee... These rights include, but are not limited to, the following:To be free from... unusual punishment, infliction of pain... intimidation,or other actions of a punitive nature... This requirement is not met as evidenced by:
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The Licensee stated if a child cries or is yelling the Licensee will talk to the child and try to figure out why they are upset/cry/yell/scream. If a child will not nap than she will get them up and let them sleep later on. She will write it in a declaration what her plan will be.
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Based on interviews and witnesses it was determined that the Licensee pulls the children's hair, roughly pulls their arms when walking and pushes their heads in a aggressive manner. This is an immediate risk to the health and safety to children in care.
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Type A
10/22/2024
Section Cited
CCR
102417(k)
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102417(k) Operation of a Family Child Care Home All vehicle occupants must be secured in an appropriate restraint system. This requirement is not met as evidenced by:
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The Licensee stated that herself and staff going forward will ensure that the appropriate restraints are used for the appropriate age/weight/height for children in care who are being transported. The Licensee will write this in a declaration what her plan will be
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Based on interviews and witnesses the licensee and helpers has been observed transporting children in care with no carseat. LPA Williams was provided a live photo of a child in the Licensee's vehicle without the use of an appropriate restraint system. This is an immediate risk to the health and safety to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 20-CC-20240910101328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RUIZ, ANA LAURA FAMILY CHILD CARE
FACILITY NUMBER: 376601494
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/21/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/22/2024
Section Cited
CCR
102423(a)(2)
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**This is an amended report originally created on 10/21/2024**
102423(a)(2) - Personal Rights Each child receiving services from a family child care home shall have certain rights that shall not be.... These rights include, but are not limited to...receive safe, healthful, and comfortable accommodations, furnishings, and equipment...unusual punishment...including, but not limited to: interference with toileting. This requirement was not met as evidenced by:
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The Licensee stated on 9/19/2024 that children will sleep on mats or cots and infants will sleep in their portable cribs/play- pen. Licensee will submit a written declaration stating what her plan is within 24 hours.
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Based on interviews it was determined that the Licensee forced children to nap by punishing them with timeout. This is a potential health and safety risk to children in care.
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Type B
10/22/2024
Section Cited
CCR
102423(a)(1)
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**This is an amended report originally created on 10/21/2024**
102423(a)(4)- Personal Rights
To be treated with dignity in his/her personal relationship with staff and other persons....This requirement was not met as evidenced by:
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The Licensee stated on 9/19/2024 that children will only go to the bathroom in the facility restroom. Licensee will submit a written declaration stating what her plan is within 24 hours.
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Based on the Licensee' admittance, interviews with daycare children, and daycare parents it was determined that the Licensee was having two daycare children urinate in the backyard. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2024 and conducted by Evaluator Shannan Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240910101328

FACILITY NAME:RUIZ, ANA LAURA FAMILY CHILD CAREFACILITY NUMBER:
376601494
ADMINISTRATOR:RUIZ, ANA LAURAFACILITY TYPE:
810
ADDRESS:3258 VERALEE DRIVETELEPHONE:
(619) 690-0480
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: DATE:
10/21/2024
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:TIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Licensee did not feed a child in care.
INVESTIGATION FINDINGS:
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On 10/21/2024 at 12:15 pm, Licensing Program Analysts (LPAs) Michelle Hood and Shannan Williams arrived to conduct an unannounced inspection to deliver complaint findings for the above listed allegation. LPAs met with Licensee, Ana Laura Ruiz, toured the facility. During today’s inspecton there were two day-care children present in the facility and two staff.

During the investigation, interviews were conducted with the Reporting Party (RP), licensee, daycare children, and daycare parents. During interviews with children, it was disclosed they eat while at the facility; however, one child stated one time after informing the licensee they were hungry the licensee did not provide them a meal or snack. On 09/19/2024, the LPAs observed the licensee providing the children a child’s bowl of soup.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 20-CC-20240910101328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RUIZ, ANA LAURA FAMILY CHILD CARE
FACILITY NUMBER: 376601494
VISIT DATE: 10/21/2024
NARRATIVE
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Due to conflicting statements obtained during the course of the investigation, the above allegation is found to be UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Licensee was provided appeal rights (LIC9058 01/16) and their signature on this form acknowledges receipt of these rights. An exit interview was conducted with the licensee Ana Laura Ruiz. The licensee was provided the Notice of Site Visit. LPAs observed that LIC 9213 was posted. No deficiencies cited.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6