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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376605510
Report Date: 01/04/2024
Date Signed: 01/04/2024 11:01:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2023 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20231106111441
FACILITY NAME:RATCLIFFE, MONICA FAMILY CHILD CAREFACILITY NUMBER:
376605510
ADMINISTRATOR:MONICA RATCLIFFEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 886-8385
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:14CENSUS: 3DATE:
01/04/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Monica Ratcliffe, LicenseeTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Child sustained unexpalned injury while in care
INVESTIGATION FINDINGS:
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On 01/04/2024 at 9:30 am, Licensing Program Analyst (LPA) Michelle Hood arrived to conduct an unannounced inspection to deliver complaint findings for the above listed allegation. LPA met with licensee Monica Ratcliffe and helper Abdul Ratcliffe and toured the facility. It was alleged facility staff did not provide adequate supervision resulting in a day-care child sustaining an injury while in care. During today’s inspection, the LPA observed three children with the licensee and helper.

Based on interviews, photos, and documentation, it was determined a child sustained a 1.5 cm linear laceration on the left eyelid, an abrasion under the eye and a red mark on the nose. It was determined the licensee and a helper were present when the incident occurred; however, the licensee and helper could not explain how the actual injury occurred. The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 3, are cited on the attached LIC 9099D.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20231106111441
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RATCLIFFE, MONICA FAMILY CHILD CARE
FACILITY NUMBER: 376605510
VISIT DATE: 01/04/2024
NARRATIVE
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LPA Michelle Hood informed licensee Monica Ratcliffe that this report dated 01/04/2024, one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Michelle Hood informed the licensee Ratcliffe to provide a copy of this licensing report dated 01/04/2024 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted, and the report was reviewed with the licensee Monica Ratcliffe. The licensee was provided with a copy of their appeal rights (LIC 9058 3/22) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20231106111441
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RATCLIFFE, MONICA FAMILY CHILD CARE
FACILITY NUMBER: 376605510
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/05/2024
Section Cited
CCR
102417(a)
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102417(a) Operation of a Family Child Care Home-The licensee shall be present in the home and shall ensure that children in care are supervised at all times…This requirement was not met by:
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The licensee stated she will provide the LPA a written supervision plan no later than 01/05/2024. The licensee and helper will watch the following supervision and personal rights training videos and write a summary about each video. Supervising Children in Family Child Care https://ccld.childcarevideos.org/family-child-care-providers/supervising-children-in-family-child-care/


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Based on interviews, photos, and documentation, a child sustained a 1.5 cm linear laceration on the left eyelid, an abrasion under the eye and a red mark on the nose while in care. It was determined the licensee and a helper were present while children were in care, however, the licensee and helper could not explain how the actual injury occurred. This is a immediatel health and safety risk to children in care.
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Children’s Personal Rights in Child Care
https://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/
Active Supervision Keeps Kids Safe - YouTube
https://mybrightwheel.com/blog/active-supervision
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3