<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376605510
Report Date: 03/27/2026
Date Signed: 03/27/2026 01:18:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260223104519
FACILITY NAME:RATCLIFFE, MONICA FAMILY CHILD CAREFACILITY NUMBER:
376605510
ADMINISTRATOR:MONICA RATCLIFFEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 886-8385
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:14CENSUS: 4DATE:
03/27/2026
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:Licensee Monica RatcliffeTIME COMPLETED:
01:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee hit child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/27/2026, at 12:35 PM, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection. LPA met with the licensee and disclosed the purpose of the inspection was to deliver complaint findings. LPA observed four (one infant, two pre-school and one school-age) children with licensee and helper.

During the course of the investigation, interviews were conducted with the licensee, a staff member, daycare children, daycare parents and children representatives. During the interviews, one child stated that they observed the licensee tap another child on the forehead and demonstrated the action. Two children stated that the licensee slapped a child on the face; one of these children was the child identified as having been slapped, and the other was a child in care.

Daycare parents interviewed reported no concerns regarding the facility’s discipline practices or any incidents occurring in care. Children representatives indicated that the information they were aware of was based solely on statements provided by their child.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260223104519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RATCLIFFE, MONICA FAMILY CHILD CARE
FACILITY NUMBER: 376605510
VISIT DATE: 03/27/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The staff member interviewed stated that they observed the licensee tap a child on the forehead and did not perceive the action to be harmful. The staff member also recalled the licensee saying “you silly girl” at the time of the incident.

The licensee stated that she did not intend to harm or hurt the child when she tapped the child on the forehead while stating, "you silly girl", in response to the child watching the same show on both the tablet and television. The licensee denied hitting the child and the action was not intended to cause harm.

Due to conflicting statements obtained during the investigation, the above allegation is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove that the alleged violation occurred. The licensee was provided with appeal rights (LIC 9058), and their signature on this form acknowledges receipt of these rights. A Notice of Site Visit was provided. LPA observed that LIC 9213 was posted.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2