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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376610400
Report Date: 10/13/2021
Date Signed: 10/13/2021 01:38:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2021 and conducted by Evaluator Marie Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20210726121801
FACILITY NAME:MURILLO, GUADALUPE FAMILY CHILD CAREFACILITY NUMBER:
376610400
ADMINISTRATOR:GUADALUPE MURILLOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 423-7263
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 4DATE:
10/13/2021
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Guadalupe Murillo, LicenseeTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Licensee spoke to day care child inappropriately
Licensee yells at day care children
Licensee is rough with children in care
Licensee makes children go to the bathroom in buckets
Licensee is not providing nutritious food to children.
INVESTIGATION FINDINGS:
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On October 13, 2021 at 12:20 PM, Licensing Program Analyst (LPA), Marie Hernandez conducted an unannounced complaint investigation inspection to deliver the complaint findings for the above allegations. LPA met with the Licensee, Guadalupe Murillo. Present are four children with the Licensee and the adult helper, Carlos Murillo.

Through the course of the complaint investigation, LPA conducted several confidential interviews with the Licensee, two adult helpers, nine day care children, nine day-care parents, including former day care parents and the Reporting Party. The two infants could not be interviewed as they are non-verbal. During the initial complaint investigation on 07/28/2021, LPA conducted an inspection of the facility including the bathroom and food supply. At time of inspection, LPA observed that there were plenty of perishable and non-perishable food items. LPA reviewed and obtained pertinent information. The Department received a complaint alleging that the “Licensee spoke to day care child inappropriately,” “Licensee yells at day care children,” “Licensee is rough with children in care,” “Licensee makes children go to the bathroom in buckets,” and “Licensee is not providing nutritious food to children.”
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Marie Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20210726121801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MURILLO, GUADALUPE FAMILY CHILD CARE
FACILITY NUMBER: 376610400
VISIT DATE: 10/13/2021
NARRATIVE
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The Licensee and the adult helpers denied the allegations and stated the Licensee did not roughly handle, yell, or speak inappropriately to the children or make the children go to the bathroom in the buckets. The Licensee and the adult helpers stated they provide nutritious meals and snacks for the children to eat and the children use the day care bathroom. The interviews revealed that several children liked the food and several children did not like the food but that there was plenty to eat. Due to conflicting information obtained, it is unclear whether the Licensee was inappropriate with the children and making them use the bathroom in buckets. The day care parents stated they did not have any concerns or issues with the Licensee, adult helpers, or the facility.

Based on the interviews and information obtained, there was conflicting evidence to corroborate the allegations that the “Licensee spoke to day care child inappropriately,” “Licensee yells at day care children,” “Licensee is rough with children in care,” “Licensee makes children go to the bathroom in buckets,” and “Licensee is not providing nutritious food to children”, therefore the allegations are found to be UNSUBSTANTIATED meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

LPA Marie Hernandez explained the complaint investigation report and the appeal rights to the Licensee, Guadalupe Murillo. The Licensee was provided a copy of the report, Notice of Site Visit, and the appeal rights. LPA observed the notice of site visit being posted at the facility. The Licensee stated it is understood that the notice must be posted for thirty days.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Marie Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2