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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376614806
Report Date: 06/30/2026
Date Signed: 06/30/2026 11:05:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Jennifer Irving
COMPLAINT CONTROL NUMBER: 51-CC-20260428113819
FACILITY NAME:VILLEGAS, SILVIA FAMILY CHILD CAREFACILITY NUMBER:
376614806
ADMINISTRATOR:SILVIA VILLEGASFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 787-1147
CITY:RAMONASTATE: CAZIP CODE:
92065
CAPACITY:14CENSUS: 12DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Alejandro VillegasTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Uncleared staff are providing care to day care children
INVESTIGATION FINDINGS:
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On 6/30/2026, at 9:45am, Licensing Program Analyst (LPA) Jennifer Irving conducted a complaint visit to deliver findings regarding the following allegation: Uncleared staff are providing care to day care children.
During the course of the investigation, LPA conducted interviews with relevant parties, reviewed facility records and documentation, including staff records, Guardian/background clearance information, and facility documentation. LPA also made observations of the facility during the investigation.

It was alleged that uncleared staff were providing care to day care children. During the investigation, LPA reviewed staff records, Guardian/background clearance information, and documentation related to individuals present at the facility. LPA also conducted interviews regarding who was present in the home/facility, who provided care and supervision to children, and whether all adults providing care had the required criminal record clearance or exemption.
see page 2 for more details.....
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 51-CC-20260428113819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: VILLEGAS, SILVIA FAMILY CHILD CARE
FACILITY NUMBER: 376614806
VISIT DATE: 06/30/2026
NARRATIVE
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During interviews, the Licensee and the Licensee’s husband stated that they have individuals complete working interviews to determine whether the person would be a good fit before having them fingerprinted. The Licensee and the Licensee’s husband were advised that individuals may not be present in the facility or assist with the care and supervision of day care children until the individual has obtained the required criminal record clearance or exemption and is properly associated to the facility. The Licensee and the Licensee’s husband were advised that this practice is not allowed moving forward.

Based on the investigation, LPA determined that an individual who did not have the required criminal record clearance or exemption was present and/or providing care and supervision to children in care. Records reviewed did not show that the individual had obtained the required clearance prior to providing care, supervision, or assistance with day care children. Interviews and/or documentation obtained supported that the uncleared individual had access to children and/or assisted with the care and supervision of day care children.

Based on interviews conducted, records reviewed, documentation obtained, and observations made, the preponderance of evidence standard has been met. Therefore, the allegation that uncleared staff are providing care to day care children is SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12, Chapter 3, is being cited on the attached LIC 9099-D.
An exit interview was conducted, and the report was reviewed with Facility Representative, Alejandro Villegas. Appeal Rights were provided and discussed. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 51-CC-20260428113819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: VILLEGAS, SILVIA FAMILY CHILD CARE
FACILITY NUMBER: 376614806
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/10/2026
Section Cited
CCR
102370(d)(1)
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 Criminal Record Clearance
All individuals subject to a criminal record review shall obtain a criminal record clearance or exemption and be associated to the facility prior to working, residing, or volunteering in a licensed child care center.
The requirement was not met as evidence by:
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The uncleared adult is no longer in the facility, and therefor the Licensee stated that they will submit a written plan explaining how the Licensee will ensure that all future employees, volunteers, working interview applicants, substitutes, assistants,
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Based on interviews conducted and records reviewed, the Licensee did not ensure that all individuals providing care and supervision to day care children obtained the required criminal record clearance or exemption prior to working or being present in the facility. This posed a potential threat to health and safety of the children in care.
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and any other adults subject to criminal record review obtain the required clearance or exemption and are properly associated to the facility prior to being present, working, volunteering, or assisting with care and supervision of children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Jennifer Irving
COMPLAINT CONTROL NUMBER: 51-CC-20260428113819

FACILITY NAME:VILLEGAS, SILVIA FAMILY CHILD CAREFACILITY NUMBER:
376614806
ADMINISTRATOR:SILVIA VILLEGASFACILITY TYPE:
810
ADDRESS:1128 NINTH STREETTELEPHONE:
(760) 787-1147
CITY:RAMONASTATE: CAZIP CODE:
92065
CAPACITY:14CENSUS: 12DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Silvia VillegasTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Licensee yells at day care children
Licensee did not accord children dignity in their relationship with staff or other person(s)
INVESTIGATION FINDINGS:
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On 6/30/2026, at 9:45am, Licensing Program Analyst (LPA) Jennifer Irving conducted a complaint visit to deliver findings regarding the following allegations: Licensee did not accord children dignity in their relationship with staff or other person(s), and Licensee yells at day care children.

During the course of the investigation, LPA conducted interviews with relevant parties and reviewed facility records and documentation. LPA also made observations of the facility during the investigation.
Based on the information obtained during the investigation, the Department was unable to determine that the alleged violations occurred. Although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove the alleged violations occurred; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and the report was reviewed with Facility Representative, Alejandro Villegas. A Notice of Site Visit was given and must remain posted for 30 days. LPA observed the form posted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4