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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376616303
Report Date: 11/05/2025
Date Signed: 11/05/2025 10:54:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2025 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20250911085008
FACILITY NAME:TORRES GARCIA, GLORIA FAMILY CHILD CAREFACILITY NUMBER:
376616303
ADMINISTRATOR:GLORIA TORRES GARCIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 266-7670
CITY:SAN DIEGOSTATE: CAZIP CODE:
92105
CAPACITY:14CENSUS: 3DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Gloria Torres GarciaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Illegal drugs are accessible to day care children

Adult in the home presents a risk to day care children

Licensee is not adequately supervising day care children

Licensee handles day care children in a rough manner

Licensee yells at day care children
INVESTIGATION FINDINGS:
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On 11/05/25 at 10:10AM, Licensing Program Analyst (LPA) Luigi Gargaro conducted a complaint finding delivery visit with licensee Gloria Torres Garcia regarding the above allegations. During the course of the investigation, analyst conducted interviews with the licensee, the licensee’s assistants, day care parents and children in care.

Based on the information gathered, there was no corroborative evidence or testimony from all parties interviewed that there were illegal substances found in the home or that there were any adults in the facility that presented a risk to children in care. Based on competing testimony, analyst could also not definitively state whether there were never any instances of licensee not adequately supervising day care children or yelling at them or handling them in a rough manner.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
An exit interview was conducted and the report was reviewed with licensee Torres Garcia. A copy of this report, along with Appeal Rights (LIC9058 01/16), was provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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