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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376617427
Report Date: 05/16/2024
Date Signed: 05/16/2024 02:37:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240425142342
FACILITY NAME:REYES FAMILY CHILD CAREFACILITY NUMBER:
376617427
ADMINISTRATOR:MARIBEL REYEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 696-8488
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:14CENSUS: 13DATE:
05/16/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Maribel ReyesTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Licensee left daycare child unattended
Licensee did not assist daycare child with toileting needs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering findings regarding the above-mentioned allegations. LPA met with the Licensee, Maribel Reyes informing her of the purpose for the visit.

During this visit, LPA toured the facility and took census. LPA observed that during this time, the fecility was operating within ratio and noted that the classrooms were adequately staffed.

On April 25th, 2024, a complaint was received alleging that licensee left daycare child unattended and licensee did not assist daycare child with toileting needs.

See LIC809C page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20240425142342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: REYES FAMILY CHILD CARE
FACILITY NUMBER: 376617427
VISIT DATE: 05/16/2024
NARRATIVE
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Based on interviews, when it comes to allegation licensee left day-care child unattended it was disclosed that at the end of 2023 there was a child who stepped outside to look for child's toy in their backpack, but assistant brought child back inside the home. Licensee and assistants discussed with children in care that only adults open the door.

Lastly, based on interviews, when it comes to allegation that licensee did not assist day-care child with toileting needs it was disclosed that the children always have access to the bathroom and with their being 3 staff members throughout the day, they are able to ensure each child can use the bathroom in a timely manner.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Licensee, Maribel Reyes, and a copy was provided. Appeal rights were discussed. A Notice of Site visit was given, and Licensee understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4