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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376617989
Report Date: 10/10/2025
Date Signed: 10/10/2025 10:25:14 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2025 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20250903131827
FACILITY NAME:HILLS, SYLVIA FAMILY CHILD CAREFACILITY NUMBER:
376617989
ADMINISTRATOR:SYLVIA HILLSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 662-2897
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 7DATE:
10/10/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Sylvia HillsTIME COMPLETED:
09:35 AM
ALLEGATION(S):
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Provider restrain day-care children in a highchair
INVESTIGATION FINDINGS:
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On 10/10/25 at 8:45am to Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegation. Upon arrival LPA met with Licensee Sylvia Hills and proceeded to tour the facility. During the inspection there were seven children in care with two staff members present.

It was alleged that Licensee restrains day-care children in highchairs. During the course of the investigation, interviews were conducted with the Licensee, a staff member, and day-care parents. Reporting Party was interviewed. Two unannounced inspections were conducted. The Licensee admitted that children in care are placed in highchairs for extended periods of time, averaging over three hours during a typical day. The Licensee stated that the highchairs are used not only for feeding, but also for daily activities such as coloring, playing with toys, and looking at books. Interviews with parents corroborated this information. Parents reported that the children spend significant portions of the day in highchairs and that the chairs are used for purposes other than feeding. On 9/11/25 during an unannounced inspection, LPA Castellon
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20250903131827
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HILLS, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 376617989
VISIT DATE: 10/10/2025
NARRATIVE
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observed four children sitting in high chairs. The children were not eating meals or snacks. The children were involved in activities such as looking at books and playing with puzzles.

Based on interviews, observations, and the Licensee’s admission, sufficient evidence supports that children were placed in highchairs for extended periods and for purposes other than feeding. The preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, title 22, Division 12 & Chapter 3, is being cited on the attached LIC 9099D.

LPA informed Licensee that this report dated 10/10/2025 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA informed Licensee to provide a copy of this licensing report dated 10/10/2025 that documents Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and this report was reviewed with licensee. A Notice of Site Visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20250903131827
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: HILLS, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 376617989
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/10/2025
Section Cited
CCR
102423(a)(2)
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102423 Personal Rights: (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived "... regardless of consent or authorization from the child's authorized representative". These rights include, but are not limited to, the following: (2) to receive
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Licensee has implemented the following plan of correction: High chairs are only used for feeding purposes. Licensee uses child age appropriate tables and chairs already available for daily activities.
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safe, healthful "... furnishings, and equipment". This requirement was not met as evidenced by children in care using high chairs for extended periods of time for purposes other than to eat meals. This poses an immediate threat to the health and safety of children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3