<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376617989
Report Date: 01/28/2026
Date Signed: 02/04/2026 03:24:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20251112101413
FACILITY NAME:HILLS, SYLVIA FAMILY CHILD CAREFACILITY NUMBER:
376617989
ADMINISTRATOR:SYLVIA HILLSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 662-2897
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 6DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Sylvia HillsTIME COMPLETED:
02:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Provider yells at day-care child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
*** This is an amended copy of report dated on 1/28/26 ***
On 01/28/26 at 11:25am Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegation. Upon arrival LPA met with Licensee Sylvia Hills and proceeded to tour the facility.

It was alleged that Provider yells at day-care children. During the course of the investigation, interviews were conducted with the Licensee, four staff members, children in care and day-care parents. Four unannounced inspections were conducted. Licensee denies yelling at children, but admits to using a stern tone when speaking to children. Two out of four children stated that they felt sad when the licensee yelled at them. Through other interviews, it was determined that licensee speaks with a stern tone when speaking to the children. Based on interviews conducted, sufficient evidence supports that the licensee yells at day-care children. The preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, title 22, Division 12 & Chapter 3, is being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20251112101413
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HILLS, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 376617989
VISIT DATE: 01/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA informed Licensee that this report dated 01/28/2026 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA informed Licensee to provide a copy of this licensing report dated 01/28/2026 that documents Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and this report was reviewed with licensee's assistant Jaliyah Hills. A Notice of Site Visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20251112101413
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: HILLS, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 376617989
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/28/2026
Section Cited
CCR
102423(a)(1)
1
2
3
4
5
6
7
102423 Personal Rights: (a) Each child receiving services from a family child care home shall have certain rights... (1) to be treated with dignity in his/her personal relationship with staff and other persons". This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee states that she will monitor her tone when speaking to children. Licensee will submit a written statement detailing the above and that she understands Regulation cited and will submit to the Regional Office by 01/29/26.
8
9
10
11
12
13
14
Based on interviews conducted, the licensee did not ensure that the children in care were treated with dignity as the licensee yells at the children in care, which poses an immediate Health, Safety, or Personal Rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20251112101413

FACILITY NAME:HILLS, SYLVIA FAMILY CHILD CAREFACILITY NUMBER:
376617989
ADMINISTRATOR:SYLVIA HILLSFACILITY TYPE:
810
ADDRESS:2856 CAULFIELD DRIVETELEPHONE:
(619) 662-2897
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 6DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Sylvia HillsTIME COMPLETED:
02:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Daycare child sustained an injury while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
*** This is an amended copy of report dated on 1/28/26 *** On 01/28/2026 at 11:20 a.m. Licensing Program Analyst (LPA), Adrian Castellon conducted an unannounced complaint inspection to deliver the finding for the above allegation. LPA met with Licensee, Sylvia Hills, and advised licensee of the purpose of the inspection and conducted a tour of the home. It was alleged that day-care child sustained an injury while in care. During the course of the investigation, interviews were conducted with the licensee, four staff members, children and parents. Four unannounced inspections were conducted. Licensee denied that any children obtained any unusual injuries while in care. Staff denies that children suffered any injuries while in care. Children interviewed denied suffering any injuries while in care. Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged injury, LPA was unable to determine whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and report was reviewed with the Licensee's assistant Jaliyah Hills. A Notice of Site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4