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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376617989
Report Date: 07/09/2026
Date Signed: 07/09/2026 04:21:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20260423101631
FACILITY NAME:HILLS, SYLVIA FAMILY CHILD CAREFACILITY NUMBER:
376617989
ADMINISTRATOR:SYLVIA HILLSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 662-2897
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 7DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Sylvia HillsTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Daycare children are being yelled at while in care.

Licensee did not meet the diapering needs of the daycare children.
INVESTIGATION FINDINGS:
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On July 9, 2026 at 3:30PM, Licensing Program Analyst (LPA), Adrian Castellon conducted an unannounced complaint inspection to deliver the finding s for the above listed allegations. LPA met with Licensee, Sylvia Hills, and advised licensee of the purpose of the inspection and conducted a tour of the home. During the inspection there were seven children in care with one staff present and the licensee. LPA Castellon conducted children's interviews.

During the course of the investigation, interviews were conducted with the licensee, reporting party, facility staff, a witness, day-care parents, and children in care.

The licensee denied that she or any staff member yelled at children in care. The licensee stated that she naturally speaks in a loud voice but denied yelling at the children. Facility staff interviewed denied observing the licensee yell at children in care. Parents and children interviewed did not provide information to support the allegation that the licensee or staff yelled at children in care. See LIC 9099-C continuation page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260423101631
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HILLS, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 376617989
VISIT DATE: 07/09/2026
NARRATIVE
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Regarding the allegation that licensee did not meet the diapering needs of the children in care, parents interviewed denied that their child(ren) had experienced severe diaper rashes while in care. The licensee and staff stated that diapers are changed in a timely manner and denied that children in care had experienced severe diaper rashes.

Due to conflicting information obtained from the reporting party, the licensee, facility staff, parents, and children interviewed during the course of the investigation, and the lack of corroborating evidence, the Department was unable to determine whether the alleged incidents occurred. Therefore, the allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the Licensee, Sylvia Hills. A Notice of Site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
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