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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376618957
Report Date: 06/05/2024
Date Signed: 06/05/2024 10:09:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2024 and conducted by Evaluator JoAnn R Legaspi
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240425092034
FACILITY NAME:FLORES, CRISTINA FAMILY CHILD CAREFACILITY NUMBER:
376618957
ADMINISTRATOR:CRISTINA FLORESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 210-4610
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 2DATE:
06/05/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Cristina FloresTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Provider hit day care child causing an injury
INVESTIGATION FINDINGS:
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On June 5, 2024 at 9:00 AM, Licensing Program Analyst (LPA) Jo Ann Legaspi conducted an inspection to conclude the complaint investigation regarding the above allegation. LPA advised Licensee Cristina Flores of the visit’s purpose and they granted LPA facility entry. Present in the home was the Licensee and (2) children. Focus Language International translator 47 provided Spanish translation as needed.

It was alleged that the provider hit a daycare child causing an injury. Licensing, facility, and outside source records were reviewed. Collateral witnesses, licensee, staff, daycare children and daycare parents were interviewed. The licensee denied they have hit any child causing an injury.

Due to conflicting information received during the course of the investigation, the allegation that the licensee hit a daycare child causing an injury has been determined to be unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: JoAnn R Legaspi
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240425092034
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: FLORES, CRISTINA FAMILY CHILD CARE
FACILITY NUMBER: 376618957
VISIT DATE: 06/05/2024
NARRATIVE
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preponderance of the evidence to prove that the alleged violation occurred. No deficiencies cited.

A notice of site visit was given to the licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Licensee/Appeal Rights (LIC 9058) was provided to the licensee. Exit interview conducted and report was reviewed with the Licensee Cristina Flores.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: JoAnn R Legaspi
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2