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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376618957
Report Date: 01/22/2025
Date Signed: 01/22/2025 03:39:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2024 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20241114140018
FACILITY NAME:FLORES, CRISTINA FAMILY CHILD CAREFACILITY NUMBER:
376618957
ADMINISTRATOR:CRISTINA FLORESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 210-4610
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 4DATE:
01/22/2025
UNANNOUNCEDTIME BEGAN:
01:55 PM
MET WITH:Cristina FloresTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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9
Licensee used unusual form of punishment with child in care

Licensee yelled at infant in care

Licensee made children sleep at the dining table
INVESTIGATION FINDINGS:
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On 01/22/25 at 1:55PM, Licensing Program Analyst (LPA) Luigi Gargaro conducted a complaint finding delivery visit with licensee Cristina Flores regarding the above allegations. During the course of the investigation, analyst conducted interviews with the reporting party, the licensee, the licensee’s assistant, children in care and day care parents.

Based on the information gathered, there was conflicting testimony as to whether the licensee speaks to children in an inappropriate manner or yells at them or whether any of her interaction constitutes that. It was also unclear, based on testimonial evidence, whether the licensee ever used any type of unusual punishment when disciplining children or had them inappropriately made to nap on the table rather than in appropriate napping equipment. As analyst could not conclusively prove or disprove the allegations, the allegations were therefore determined to be unsubstantiated.

An exit interview was conducted and the report was reviewed with licensee Flores. A copy of this report, along with Appeal Rights (LIC9058 01/16), was provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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