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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376619016
Report Date: 12/17/2024
Date Signed: 12/18/2024 05:19:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2024 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20240927201401
FACILITY NAME:CASTRO, MARIA FAMILY CHILD CAREFACILITY NUMBER:
376619016
ADMINISTRATOR:MARIA CASTROFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 952-5576
CITY:SAN DIEGOSTATE: CAZIP CODE:
92104
CAPACITY:14CENSUS: 5DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
10:43 AM
MET WITH:Maria CastroTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff engages in corporal/unusual punishment of children in care.
INVESTIGATION FINDINGS:
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On 12/17/2024 at 10:45 a.m. Licensing Program Analysts (LPA’s), Cindy Meier and Saul Zazueta conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPAs met with Licensee, Maria Castro, and advised licensee of the purpose of the inspection and conducted a tour of the facility.
The licensee, licensee's spouse, and five (5) children were present during the inspection.

During the course of the investigation, interviews were conducted with licensee, daycare parents, and daycare children. The facility roster was obtained and reviewed by LPA.

It was alleged that the licensee engaged in the corporal/unusual punishment of daycare child #1 (C1) and other children in care. It was alleged that on multiple unidentified dates, the licensee hit, pinched, and scratched C1 and hurt the other children in care. It was alleged that on 09/26/24, the licensee scratched C1’s chin. The licensee denied the allegation, stating she has never used corporal/unusual
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240927201401
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CASTRO, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 376619016
VISIT DATE: 12/17/2024
NARRATIVE
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punishment with the children and denied ever hitting, pinching, or scratching a child. Licensee stated her method of discipline for children is to have them come stand by her and have the child help her with duties. All five (5) daycare children interviewed, including C1, denied being hit, pinched, or scratched by licensee, and stated they have never seen licensee use that type of punishment to other children. No visible injuries were seen on C1 to support the allegation. Parents interviewed expressed a high level of satisfaction of the care the licensee provides and had no concerns.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incident, LPA was unable to determine whether or not the allegation occurred. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with Licensee, Maria Castro.
A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2