376619088-10-29-2024-20-CC-JGAY-DB6P4L-20241119095917

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376619088
Report Date: 10/29/2024
Date Signed: 10/29/2024 05:51:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2024 and conducted by Evaluator Cindy Meier

COMPLAINT CONTROL NUMBER: 20-CC-20240910140833

FACILITY NAME:	WONG, ELAINE & JEANE FAMILY CHILD CARE		FACILITY NUMBER:	376619088
ADMINISTRATOR:	ELAINE WONG & JEANE GRIGGS		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 807-5282
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92104
CAPACITY:	14	CENSUS: 11	DATE:	10/29/2024
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Elaine Wong		TIME COMPLETED:	09:40 AM

ALLEGATION(S):

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Licensee engaged in corporal and/or unusual punishment of daycare children.
Licensee yelled at child.

INVESTIGATION FINDINGS:

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On 10/29/2024 at 9:05 a.m. Licensing Program Analyst (LPA), Cindy Meier conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA met with Co-Licensees, Elaine, and Jeane Wong, and advised co-licensees of the purpose of the inspection and conducted a tour of the facility. There were eleven (11) children present during the inspection.

During the course of the investigation, interviews were conducted with co-licensees, daycare parents and daycare children. The facility roster was obtained and reviewed by LPA.
It was alleged that co-licensee, Jeane Wong, engaged in corporal and/or unusual punishment of daycare children. It was reported that on unspecified dates, co-licensee Jeane, was rough handling a child.

Co-Licensees both denied the allegation. Co-licensee’s stated that they respect children and use redirection as their approach to discipline with children. Four (4) daycare children interviewed stated they have never

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:	DATE: 10/29/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20240910140833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: WONG, ELAINE & JEANE FAMILY CHILD CARE	FACILITY NUMBER: 376619088
	VISIT DATE: 10/29/2024

NARRATIVE

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observed co-licensees hit, slap, or push children, nor have they been hit, slapped, or pushed. The children interviewed stated both co-licensees are nice. Daycare parents interviewed stated they have not observed co-licensees engage in corporal and/or unusual punishment of daycare children and expressed a high level of satisfaction with the care the co-licensees provide and stated their children have not mentioned the co-licensees hit, slap, or push.
It was also alleged that on an unspecified date, co-licensee, Jeane Wong, yelled at an unidentified daycare child. The co-licensees both denied the allegation, stating they do not yell at the children; however, the co-licensees admitted that due to the program being conducted outside, there are times when their voices may sound loud, especially if it pertains to directing a child for safety, which could be perceived by others as though they are yelling. Three (3) daycare children interviewed denied that the co-licensees yell but stated the co-licensees occasionally raise their voice but denied that they feel threatened or frightened by the tone the co-licensees use.

The co-licensees speculated the complaint was retaliation over a dispute with a neighbor. Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with Co-Licensee, Elaine Wong. A Notice of Site Visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:	DATE: 10/29/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2024

LIC9099 (FAS) - (06/04)

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