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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376619160
Report Date: 03/28/2024
Date Signed: 03/28/2024 10:10:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2023 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20231222121917
FACILITY NAME:SANTIAGO, IRENE FAMILY CHILD CAREFACILITY NUMBER:
376619160
ADMINISTRATOR:IRENE SANTIAGOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 702-4510
CITY:SAN DIEGOSTATE: CAZIP CODE:
92113
CAPACITY:14CENSUS: 5DATE:
03/28/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:TIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Licensee hits daycare child.
Licensee yells at daycare children.
INVESTIGATION FINDINGS:
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On 03/28/2024 at 9:30 a.m. Licensing Program Analyst (LPA), Cindy Meier conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA met with Licensee, Irene Santiago, and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were five (5) children and facility assistant present during the inspection. Focus Language provided translation during the inspection for the licensee.

During the course of the investigation, interviews were conducted with licensee, facility assistant, daycare parents and daycare children. The facility roster was obtained and reviewed by LPA.

It was alleged that on unspecified dates, the licensee spanked daycare child #1 (C1) on the buttocks over the diaper. Licensee and assistant both denied the allegation,
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20231222121917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: SANTIAGO, IRENE FAMILY CHILD CARE
FACILITY NUMBER: 376619160
VISIT DATE: 03/28/2024
NARRATIVE
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stating they have never spanked C1 or any other child. C1 was non-verbal and unable to be interviewed due to age. Two (2) current daycare children and two (2) former children interviewed denied the allegation, stating they had never observed the licensee or assistant spank or hit children, nor had been spanked by licensee or assistant; however, former daycare child #2 (C2) reported that the licensee had spanked their hand and C2’s hand on multiple occasions. Daycare parents interviewed stated they have not observed staff hitting children. Parents expressed a high level of satisfaction with the care the licensee provides, stated their children have not mentioned the licensee yells, spanks, or hits.

It was also alleged that the licensee yells at daycare children on a daily basis. The licensee and assistant both denied the allegation, stating they do not yell at the children. Licensee denied the allegation; however, the licensee admitted that the tone of her voice is strong and loud, which could be perceived by others as though she is yelling. The assistant stated the licensee has a strong voice but can tell the difference between yelling and being firm and has never heard the licensee yell at daycare children. Two (2) current daycare children and two (2) former children interviewed denied that the licensee yells; however, one (1) former child confirmed the licensee has a loud voice but does not consider it to be yelling and denied that they are threatened or frightened by the tone the licensee uses.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with Licensee, Irene Santiago. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2