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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376619160
Report Date: 06/30/2026
Date Signed: 06/30/2026 09:59:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Danielle Anderson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260514112415
FACILITY NAME:SANTIAGO, IRENE FAMILY CHILD CAREFACILITY NUMBER:
376619160
ADMINISTRATOR:IRENE SANTIAGOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 702-4510
CITY:SAN DIEGOSTATE: CAZIP CODE:
92113
CAPACITY:14CENSUS: 6DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Irene SantiagoTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Licensee used inappropriate physical discipline on a daycare child.
INVESTIGATION FINDINGS:
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 On 06/30/2026, Licensing Program Analyst (LPA) Danielle Anderson conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Licensee Irene Santiago. Licensee lead LPA on a tour of the facility. There were six children, three of which are infants and one helper present at the time of inspection. Interpretation service provided into Spanish by interpreter #38836902

During the investigation LPA conducted unannounced complaint inspections, interviewed licensee, staff, daycare parents, and attempted to interview children. A facility roster was obtained. It was alleged that the licensee uses inappropriate physical discipline on daycare children. The licensee and staff member deny the allegation. According to parents interviewed, they have not observed any innappropriate interactions nor have they been told of physical discipline. .

Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Danielle Anderson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260514112415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: SANTIAGO, IRENE FAMILY CHILD CARE
FACILITY NUMBER: 376619160
VISIT DATE: 06/30/2026
NARRATIVE
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Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
No deficiencies were cited.

An exit interview was conducted and report was reviewed with Irene Santiago. A copy of this report, along with Appeal Rights (LIC9058), were provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Danielle Anderson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2