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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376619282
Report Date: 06/11/2025
Date Signed: 06/11/2025 11:08:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2025 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20250508091311
FACILITY NAME:LAVENANT, OLGA FAMILY CHILD CAREFACILITY NUMBER:
376619282
ADMINISTRATOR:OLGA LAVENANTFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 781-5702
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 7DATE:
06/11/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Olga LavenantTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Licensee did not provide adequate supervision, resulting in a day care child sustaining an unexplained injury.

Licensee denied day care child's representative entry into facility.
INVESTIGATION FINDINGS:
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On 06/11/25 at 10:15AM, Licensing Program Analyst (LPA) Luigi Gargaro conducted a complaint finding delivery visit with licensee Olga Lavenant regarding the above allegations. During the course of the investigation, analyst conducted interviews with the reporting party, the licensee, the licensee’s assistants, verbal children in care and day care parents.

Based on the information gathered, there was competing testimony as to whether the licensee provides inadequate supervision at the day care and whether that potentially led to the injury of a child so that analyst could not definitively state whether the child in question was ever left unsupervised or if the reported injury occurred at the day care.

Also, while it was reported that children were frequrently dropped off and picked up at the front door of the day care, it was also unclear, based on testimonial evidence, that this practice was conducted as a way to keep parents from entering the day care, or could have been interpreted as that, though no one interviewed attested that they were ever denied entry if they ever asked to do so. As analyst could not conclusively prove or disprove the allegations, the allegations were therefore determined to be unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250508091311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LAVENANT, OLGA FAMILY CHILD CARE
FACILITY NUMBER: 376619282
VISIT DATE: 06/11/2025
NARRATIVE
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An exit interview was conducted and the report was reviewed with licensee Lavenant. A copy of this report, along with Appeal Rights (LIC9058 01/16), was provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2