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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376619495
Report Date: 10/02/2024
Date Signed: 10/02/2024 04:01:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO NORTH, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2024 and conducted by Evaluator Sherlynn Banas
COMPLAINT CONTROL NUMBER: 51-CC-20240716135758
FACILITY NAME:TORRES, AURELIA FAMILY CHILD CAREFACILITY NUMBER:
376619495
ADMINISTRATOR:AURELIA TORRESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 415-0272
CITY:CARLSBADSTATE: CAZIP CODE:
92009
CAPACITY:14CENSUS: DATE:
10/02/2024
UNANNOUNCEDTIME BEGAN:
03:32 PM
MET WITH:Aurelia TorresTIME COMPLETED:
04:10 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Licensee did not properly supervise day care child.
Licensee is operating over capacity.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
 On October 2, 2024, at 3:32 PM, Licensing Program Analyst (LPA), Sherlynn Banas conducted an unannounced complaint investigation visit to deliver findings for the complaint received on July 16, 2024. LPA was greeted by Licensee, Aurelia Torres and was granted entry after identifying herself and disclosing the reason for her visit. There were 2 children at the time of inspection.
Based on interviews and record review, it was noted that Licensee supervises children properly. Children were always supervised with 2 staff. Licensee is always aware of the safety of the children. When a child is crying, licensee makes it a point to calm the child down and give activities for behavior management. Reporting Party (RP) did not see any children crying. RP only heard children crying. Based on record review, observation and interviews, the licensee is not operating overcapacity. A copy of roster and attendance sheet was obtained and proved that there was no overcapacity recorded as alleged by Reporting Party. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred as no one could corroborate the above allegations. Therefore, the findings for the above allegations is deemed UNSUBSTANTIATED.
Exit interview conducted and report was reviewed with the licensee, Aurelia Torres. A Notice of Site Visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Sherlynn Banas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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