376620613-9-3-2025-20-CC-JGAY-DLJNB2-20250915101824

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376620613
Report Date: 09/03/2025
Date Signed: 09/03/2025 12:11:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Diana Sanchez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20250806092010

FACILITY NAME:	MARTINEZ, ESPERANZA FAMILY CHILD CARE		FACILITY NUMBER:	376620613
ADMINISTRATOR:	ESPERANZA MARTINEZ		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 587-5010
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91911
CAPACITY:	14	CENSUS: 5	DATE:	09/03/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Esperanza Martinez, Provider		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Licensee used inappropriate forms of discipline with day care children.

Licensee handled daycare child in a rough manner.

Licensee yelled at daycare child.

INVESTIGATION FINDINGS:

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On September 3, 2025, at 10:30 AM, Licensing Program Analysts (LPAs), Diana Sanchez and Luigi Gargaro made an unannounced complaint inspection to deliver the complaint investigation findings for the above allegations. LPA met with Esperanza Martinez and explained the purpose of today’s inspection. Current census is 5.

This agency has investigated the above allegations. During the investigation, LPA interviewed licensee, staff, daycare children and daycare parents.

It was alleged that licensee frequently uses inappropriate forms of discipline with daycare children by scolding or placing children in time-out for age-appropriate behaviors. The licensee and staff denied the allegation, stating that they do have a time out chair protocol that varies between five (5) to 10 minutes depending on the age of the child. According to staff, time-outs are normally reserved for occasions when a child hits another child.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20250806092010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MARTINEZ, ESPERANZA FAMILY CHILD CARE	FACILITY NUMBER: 376620613
	VISIT DATE: 09/03/2025

NARRATIVE

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It was alleged that on an unspecified date, the licensee yelled at and handled daycare child #5 (C5) in a rough manner by grabbing and pulling C5 by the arm. During interviews, the licensee and staff denied the allegations, stating that at no time has the licensee made any child feel intimidated or scared. According to staff, the licensee has a firm voice but does not yell at the children. The licensee denied pulling children by their arm; however, the licensee reported that C5 tends to drop to the floor when staff try to redirect C5 by the arm, but they immediately let go when this happens to avoid injury.

During interview with daycare child #2 (C2), it was disclosed that licensee is a nice and caring person and denied licensee handling children in a rough manner or being yelled at. Parents interviewed did not disclose any concerns or issues with the facility or staff.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incident, LPA was unable to determine whether or not the allegation occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Esperanza Martinez. A Notice of Site Visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

LIC9099 (FAS) - (06/04)

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