376620613-9-3-2025-20-CC-JGAY-DN52KR-20251104162818

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376620613
Report Date: 09/03/2025
Date Signed: 09/03/2025 12:25:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Diana Sanchez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20250807122036

FACILITY NAME:	MARTINEZ, ESPERANZA FAMILY CHILD CARE		FACILITY NUMBER:	376620613
ADMINISTRATOR:	ESPERANZA MARTINEZ		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 587-5010
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91911
CAPACITY:	14	CENSUS: 5	DATE:	09/03/2025
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Esperanza Martinez, Provider		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Licensee does not ensure that day care children's needs are being met while in care.

Licensee does not ensure that day care children are adequately supervised while in care.

INVESTIGATION FINDINGS:

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On September 03, 2025, at 11:00 AM, Licensing Program Analysts (LPAs), Diana Sanchez and Luigi Gargaro made an unannounced complaint inspection to deliver the complaint investigation findings for the above allegations. LPA met with Esperanza Martinez and explained the purpose of today’s inspection. Current census is 5.

This agency has investigated the above allegations. During the investigation, LPA interviewed licensee, staff, daycare children and daycare parents.

It was alleged that licensee does not ensure daycare children’s needs are being met while in care by allowing children to cry for extended periods, not changing diapers timely and not feeding them adequate amounts of food. The licensee and staff denied the allegations advising that they ensure to change every child diaper in the mornings and continually checked them throughout the day. Staff did admit to placing daycare child #5 (C5) in a highchair on a few occasions due to C5 hitting other children when sitting on a regular chair while in time-out.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20250807122036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MARTINEZ, ESPERANZA FAMILY CHILD CARE	FACILITY NUMBER: 376620613
	VISIT DATE: 09/03/2025

NARRATIVE

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Staff did state that C5 was crying while sitting in the highchair as a result of the discipline, however, C5 calmed down within a few minutes. Licensee stated she provides children breakfast every morning and reported she follows a child nutrition program menu and schedule. During inspection conducted on 07/11/2025 and 07/24/2025, LPA observed a sufficient supply of food available at the facility.

It was alleged that licensee does not ensure that daycare children are adequately supervised while in care due to the licensee frequently being distracted by their cellphone. The licensee denied the allegation, but admitted to always carrying her cellphone, stating that it is the primary mode of communication with daycare parents during operating hours. The licensee explained that children are allowed “free time” in the mornings during check-ins and when additional staff arrive at the facility, they begin a more structured schedule of activities to entertain the children throughout the day.

During interviews with the children, it was disclosed that the provider and the staff are present supervising. Parents interviewed did not disclose any concerns or issues with the facility or staff.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegation occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Esperanza Martinez. A Notice of Site Visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

LIC9099 (FAS) - (06/04)

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