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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376622185
Report Date: 12/17/2024
Date Signed: 12/17/2024 10:09:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20241029125148
FACILITY NAME:PASTENES, ERICA FAMILY CHILD CAREFACILITY NUMBER:
376622185
ADMINISTRATOR:ERICA PASTENESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 964-6578
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:14CENSUS: 3DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
09:12 AM
MET WITH:Erica PastenesTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Licensee does not maintain facility sanitary.
INVESTIGATION FINDINGS:
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On 12/17/2024 at 9:10 a.m. Licensing Program Analysts (LPA’s), Cindy Meier and Saul Zazueta conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Licensee, Erica Pastenes, and advised licensee of the purpose of the inspection and conducted a tour of the facility.
There were three (3) children present during the inspection.

During the course of the investigation, interviews were conducted with licensee, S1, daycare children and daycare parents. Photographs and facility roster were obtained and reviewed by LPA.
Based on LPA observations and interviews conducted it was determined the licensee did not maintain the cleanliness of the facility backyard. During the inspection conducted on 11/01/2024, LPAs observed an excessive amount of dog feces throughout the grass in the backyard, in areas where daycare children play. Licensee stated the backyard had been cleaned three (3) days prior to the inspection; however, S1 stated the backyard had not been cleaned in approximately two (2) weeks. Daycare care child interviewed
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20241029125148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PASTENES, ERICA FAMILY CHILD CARE
FACILITY NUMBER: 376622185
VISIT DATE: 12/17/2024
NARRATIVE
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reported observing the licensee’s dog relieving itself in the backyard in the presence of children on multiple occasions.

Based on LPA’s observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, (Title 22, division 12 & Chapter 3) one (1) Type A citation is being cited on the attached LIC 9099-D.

LPA Cindy Meier informed Licensee, Erica Pastenes that this report dated 12/17/2024 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Cindy Meier informed the Licensee, Erica Pastenes to provide a copy of this licensing report dated 12/17/2024 that documents Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Licensee, Erica Pastenes.
A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20241029125148

FACILITY NAME:PASTENES, ERICA FAMILY CHILD CAREFACILITY NUMBER:
376622185
ADMINISTRATOR:ERICA PASTENESFACILITY TYPE:
810
ADDRESS:837 HALECREST DRIVETELEPHONE:
(619) 964-6578
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:14CENSUS: 3DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
09:12 AM
MET WITH:Erica PastenesTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Licensee does not ensure that the facility is free from hazards.
INVESTIGATION FINDINGS:
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On 12/17/2024 at 9:30 a.m. Licensing Program Analysts (LPA’s), Cindy Meier and Saul Zazueta conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Licensee, Erica Pastenes, and advised licensee of the purpose of the inspection and conducted a tour of the facility.

There were three (3) children and present during the inspection.
During the course of the investigation, interviews were conducted with licensee, S1, daycare children and daycare parents. Photographs and facility roster were obtained and reviewed by LPA.
It was alleged that the licensee does not ensure that the facility is free from hazards in the facility backyard by having a broken fire pit and broken play equipment/toys accessible to children in care. Licensee denied the allegation, stating that she had done some recent reorganizing and moved some household items to be discarded to a designated area in the backyard. LPAs observed the area, which
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20241029125148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PASTENES, ERICA FAMILY CHILD CARE
FACILITY NUMBER: 376622185
VISIT DATE: 12/17/2024
NARRATIVE
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included an art easel with a broken plexiglass cover. Licensee stated that until the items are removed, extra attention and supervision is given, and the children are instructed to play in other areas of the outdoor backyard. LPAs observed the fire pit to be in good condition and mounted on solid concrete blocks. Parents interviewed did not communicate any concerns and are satisfied with the care their children receive. During today’s inspection, LPAs observed the items had been removed from the facility.

Although LPAs observed the presence of some play equipment in disrepair, LPA was unable to determine, whether or not, daycare children actively used the equipment in its current state. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with Licensee, Erica Pastenes.
A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20241029125148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PASTENES, ERICA FAMILY CHILD CARE
FACILITY NUMBER: 376622185
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/17/2024
Section Cited
CCR
102417(g)
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102417(g) Operation of a Family Child Care Home
The home shall be free from…conditions which might endanger a child...

This requirement was not met as evidenced by:
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Licensee stated she will document on a log when the backyard is inspected each day, and any necessary cleanup will be conducted before the children go outside and play. Licensee will submit the log for 12/18/24 to 12/20/24 and 1/6/25 to 1/10/25 SDRO by 1/15/2025.
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Based on LPA observations and interviews conducted, the licensee did not comply with the above regulation, as the licensee did not maintain sanitary conditions in the backyard where children play which might endanger a child, which poses an immediate Health & Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5