<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376622185
Report Date: 06/04/2025
Date Signed: 06/04/2025 02:16:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2025 and conducted by Evaluator Saul Zazueta
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250320124651
FACILITY NAME:PASTENES, ERICA FAMILY CHILD CAREFACILITY NUMBER:
376622185
ADMINISTRATOR:ERICA PASTENESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 964-6578
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:14CENSUS: 3DATE:
06/04/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Erica PastenesTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee left child in car unattended for several hours.
Child left in soiled diapers/clothes.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/04/2025 at 01:00PM, Licensing Program Analyst (LPA) Saul Zazueta conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA met with Licensee, Erica Pastenes, and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were three (3) childrend present during the inspection.

During the course of the investigation, LPA conducted interviews with the licensee, staff, daycare children, and daycare parents. Photographs, timesheets, police report and facility roster were obtained and reviewed by LPA.

It was alleged that on 03/19/2025, the licensee left daycare child #1 (C1) in car unattended for several hours in soiled diapers/clothes. Licensee and Staff #1 (S1) denied the allegation, explaining that S1 had unloaded all daycare children from the van after returning from school pickup.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250320124651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PASTENES, ERICA FAMILY CHILD CARE
FACILITY NUMBER: 376622185
VISIT DATE: 06/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
According to staff, the doors to the van automatically close with the push of a button, and C1 must have stepped back inside the vehicle to retrieve something, unbeknownst to S1. Staff claimed that C1 was found in a matter of minutes, when the vehicle alarm sounded due to the C1 opening the car door from the inside.

Staff interviewed speculated that C1 soiled their clothes in their sleep during transportation from school pick up. C1 recalled the incident and stated that he soiled his pants while he was sleeping during the car ride. Other daycare children present at the time of the incident stated that C1 had soiled himself at the daycare in the past on several occasions, and that it is common for C1 to soil himself if he drinks water before sleeping. LPA reviewed the Chula Vista Police Report which determined there was insufficient evidence to support C1 being left inside of the vehicle for an extended period of time. Daycare parents interviewed did not communicate any concerns and are satisfied with the care their children receive. Furthermore, discussion with licensee confirmed that they understand children are not to be left alone in parked vehicles.

Based on interviews and records reviewed, it was confirmed that C1 returned to the licensee’s vehicle unattended; however, the timeline remains unclear, LPA was unable to determine, whether or not, C1 was left in a car unattended or in soiled clothing for hours, as alleged, or even for an extended period of time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted and this report was reviewed with Licensee, Erica Pastenes. Appeal Rights (LIC 9058) was provided. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2