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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376623033
Report Date: 09/05/2025
Date Signed: 09/05/2025 12:51:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2025 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20250612115021
FACILITY NAME:MALDONADO, NUPTCE FAMILY CHILD CAREFACILITY NUMBER:
376623033
ADMINISTRATOR:NUPTCE MALDONADOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 638-2283
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 7DATE:
09/05/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Nuptce MaldonadoTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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STAFF DOES NOT LIVE AT THE LICENSED HOME
INVESTIGATION FINDINGS:
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On 09/05/25 at 9:45am Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegation. Upon arrival LPA met with Licensee Nuptce Maldonado and proceeded to tour the facility. During the inspection there were seven children in care with two staff members present.

During the course of the investigation, observations were made, interviews were conducted with the Licensee, staff members, witnesses, day-care children, day-care parents, and the reporting party. It was alleged that Licensee does not live at the licensed home.

On June 13, 2025, the San Diego Child Care Regional Office (SDCCRO), coordinated a joint complaint inspection at the address where the licensee is suspected to reside and the address where the licensee is licensed. The licensee and her children were present at the location where the licensee is suspected to live, which is not the licensed facility. CONTINUED
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20250612115021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MALDONADO, NUPTCE FAMILY CHILD CARE
FACILITY NUMBER: 376623033
VISIT DATE: 09/05/2025
NARRATIVE
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Per interviews conducted with witnesses, licensee Maldonado does not reside at the licensed facility since approximately the end of 2020 up until June 2025 when this complaint inspection began.

On June 13, 2025, during the 10-day inspection at the licensed facility, LPA Castellon requested to view the licensee’s bedroom. The room contained two beds, a night stand and a dresser; however, the closet, dresser drawers, and night stand were empty, and the licensee was unable to produce any toiletries. The only personal items the licensee presented was a bag containing makeup and a hairbrush. These observations indicate the licensee does not reside at the licensed facility. Licensee Maldonado states that she has always lived at the licensed home.

During the investigation, it was determined that the licensee does not reside at the licensed facility, as evidenced by the absence of personal items within the licensed facility, and witness statements. The preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, title 22, Division 12 & Chapter 3, is being cited on the attached LIC 9099D.

LPA informed Licensee that this report dated 09/05/2025 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA informed Licensee to provide a copy of this licensing report dated 09/05/2025 that documents Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given to licensee Maldonado and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Exit interview conducted and report was reviewed with the licensee.

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2025 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20250612115021

FACILITY NAME:MALDONADO, NUPTCE FAMILY CHILD CAREFACILITY NUMBER:
376623033
ADMINISTRATOR:NUPTCE MALDONADOFACILITY TYPE:
810
ADDRESS:2266 BINDAY WAYTELEPHONE:
(619) 638-2283
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 7DATE:
09/05/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Nuptce MaldonadoTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff handle children in a rough manner
Staff made inappropriate comments towards children
Facility is not kept free of pests
Food prep and service is unsanitary.
INVESTIGATION FINDINGS:
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On 09/05/25 at 9:45am Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegations. Upon arrival LPA met with Licensee Nuptce Maldonado and proceeded to tour the facility. During the inspection there were seven children in care with two staff members present.

During the course of the investigation, observations were made, interviews were conducted with the Licensee, staff members, witnesses, day-care children, day-care parents, and the reporting party.

It was alleged that staff handle children in a rough manner, staff made inappropriate comments towards children, facility is not kept free of pests, and the food prep and service is unsanitary. Licensee denied the allegations stating that she has never handled any child in a rough manner. Licensee denied that any other staff member has handled any child in care in a rough manner. Licensee denies that she or any staff member have made inappropriate comments towards children in care. CONTINUED
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20250612115021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MALDONADO, NUPTCE FAMILY CHILD CARE
FACILITY NUMBER: 376623033
VISIT DATE: 09/05/2025
NARRATIVE
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Licensee denied that the facility has a pest infestation or has ever had a pest infestation. Licensee states that no expired food has ever been served to children in care. She states that disposable plates are used at the facility.

According to day-care parents interviewed, the children in care did not report any concerns to them. Parents did not observe any concerning behavior by the licensee or staff, nor did they report concerns regarding pests in the facility or unsanitary food preparation and service. Children interviewed could not corroborate the allegations. Based on observations during two unannounced inspections conducted on 6/13/25 and 9/5/25, LPA observed no signs of a pest infestation and no unsanitary food prep practices.

Due to conflicting information obtained throughout the course of the investigation, LPA is unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are to be unsubstantiated.

A notice of site visit was given to licensee Maldonado and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Exit interview conducted and report was reviewed with the licensee.

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 20-CC-20250612115021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MALDONADO, NUPTCE FAMILY CHILD CARE
FACILITY NUMBER: 376623033
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/05/2025
Section Cited
HSC
1596.78(a)
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HSC 1596.78(a)
"Family day care home" means a home that regularly provides care, protection, and supervision for 14 or fewer children, in the provider's own home…. This requirement was not met as evidenced by witness statements, inspections
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Licensee Maldonado states that she will move to the house that she purchased and owns. Licensee willl submit a Change of Location on 9/8/25.
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conducted, and LPA observations. This poses and immediate threat to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5