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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376623091
Report Date: 01/19/2023
Date Signed: 01/19/2023 03:37:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2022 and conducted by Evaluator Jennifer Lott
COMPLAINT CONTROL NUMBER: 51-CC-20221109135607
FACILITY NAME:SCHAFFER, FLORA FAMILY CHILD CAREFACILITY NUMBER:
376623091
ADMINISTRATOR:FLORA SCHAFFERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(858) 539-6041
CITY:SAN DIEGOSTATE: CAZIP CODE:
92122
CAPACITY:14CENSUS: 9DATE:
01/19/2023
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Licensee, Flora Schaffer TIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Provider is operating over capacity
Provider yells at day care children
Provider did not ensure that child with allergy was provided with safe food items.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Lott conducted a complaint investigation visit to deliver findings for the above allegations. LPA was greeted at the front door by Licensee, Flora Schaffer and granted entry after identifying herself and disclosing the reason for her visit.

The Department’s investigation consisted of a review of records and interviews with staff, children and outside sources.

It is alleged that on or about August 2022, the facility was operating over capacity. Although the facility was cited for over capacity during their July 2022 annual visit, since that time, the facility has remained in compliance. Interviews and observations confirmed that the facility has been operating within their licensed capacity. It is also alleged that the provider yells at day care children.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20221109135607
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: SCHAFFER, FLORA FAMILY CHILD CARE
FACILITY NUMBER: 376623091
VISIT DATE: 01/19/2023
NARRATIVE
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Based on interviews and observations, staff are found to be kind and do not raise their voices at children in care. Lastly, it is alleged that the provider did not ensure that a child with allergies was provided safe food items. Based on interviews and observations, it was discovered that there had been a child in the past with food allergies, however, interviews revealed that the facility does not provide foods with nuts, gluten or lactose. All food that has been provided is nutritious and tasty.

This agency has investigated the complaint alleging provider is operating over capacity, provider yells at day care children and provider did not ensure that child with allergy was provided with safe food items. The Department has found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted and report was reviewed with Licensee, Flora Schaffer. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2