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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376623278
Report Date: 08/12/2026
Date Signed: 08/12/2026 01:48:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2026 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20260609113540
FACILITY NAME:SCOTT, IXCHELLE FAMILY CHILD CAREFACILITY NUMBER:
376623278
ADMINISTRATOR:IXCHELLE SCOTTFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 746-2664
CITY:CHULA VISTASTATE: CAZIP CODE:
91915
CAPACITY:14CENSUS: 5DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Ixchelle ScottTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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9
Child sustained a fractured arm due to lack of supervision.
INVESTIGATION FINDINGS:
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On August 12, 2026 at 1:00PM, Licensing Program Analyst (LPA), Adrian Castellon conducted an unannounced complaint inspection to deliver the finding for the above listed allegation. LPA met with Licensee, Ixchelle Scott, and advised licensee of the purpose of the inspection and conducted a tour of the home. During the inspection there were five children in care with one staff present and the licensee.
During the course of the investigation, interviews were conducted with the licensee, facility staff, and day-care parents. Attempts to contact the reporting party were unsuccessful. Attempts to interview children were also unsuccessful
The licensee denied that any child in care sustained a fractured arm due to a lack of supervision. The licensee reported that Child #1 (C1), who is no longer in care, sustained an arm injury; however, the injury did not occur at the facility. The licensee provided text messages from C1’s authorized representative regarding C1’s injury, which indicated that the injury occurred outside of the day care. Facility staff interviewed denied knowledge of any child sustaining a fractured arm or other injury at the facility that required professional medical care. Parents interviewed did not provide information to support the allegation. See LIC 9099-C continuation page.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260609113540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: SCOTT, IXCHELLE FAMILY CHILD CARE
FACILITY NUMBER: 376623278
VISIT DATE: 08/12/2026
NARRATIVE
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This is an amended version of a previously written report dated 08/12/26.

Based on the information obtained during the investigation, there is insufficient evidence to support the allegation. Interviews with facility staff, and day-care parents did not provide information indicating that C1 sustained a fractured arm while in care. Text messages provided by the licensee indicated that C1’s injury occurred outside of the day care; however, the reporting party could not be reached, and the investigation did not obtain sufficient independent information to establish the circumstances surrounding C1’s injury. Therefore, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with the Licensee, Ixchelle Scott. A Notice of Site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2