<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376624987
Report Date: 08/20/2024
Date Signed: 08/20/2024 09:57:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2024 and conducted by Evaluator Daniela Huerta
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240716120651
FACILITY NAME:HERNANDEZ DE RIOS, MAYRA FAMILY CHILD CAREFACILITY NUMBER:
376624987
ADMINISTRATOR:MAYRA HAERNANDEZ DE RIOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 591-9756
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 5DATE:
08/20/2024
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Licensee, Mayra Hernandez De RiosTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is absent from facility more than 20 percent of the time.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/20/2024, at 8:45 AM, Licensing Program Analyst (LPA), Daniela Huerta conducted an unannounced complaint inspection to deliver findings for the above listed allegation. LPA met with Licensee, Mayra Hernandez De Rios and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were five (5) children present and one (1) staff and licensee during the inspection.
During the course of the investigation, interviews were conducted with licensee, two (2) staff, six (6) daycare children, five (5) daycare parents and two neighbors. The facility roster and records were obtained and reviewed by LPA.
It was alleged that the Licensee is absent from facility more than 20 percent of the time. The licensee and staff interviewed denied the allegation, stating licensee is present every day and is not absent from the facility more than 20 percent of the operating hours. According to the licensee, she transports daycare children to and from school daily as part of the regular operations of the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Daniela Huerta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240716120651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HERNANDEZ DE RIOS, MAYRA FAMILY CHILD CARE
FACILITY NUMBER: 376624987
VISIT DATE: 08/20/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Daycare parents interviewed expressed satisfaction with the care the licensee provides and they confirmed licensee’s presence on a regular basis at the facility. Daycare children interviewed stated they see the licensee every day and enjoy attending the day care. Neighbors interviewed confirmed the licensee’s presence at the facility, stating they see licensee transporting the daycare children to school every day.

Due to conflicting information obtained throughout the course of the investigation, LPA was unable to determine whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with licensee, Mayra Hernandez De Rios. A copy of this report, along with Appeal Rights (LIC9058 03/22), was provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Daniela Huerta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2