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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376625235
Report Date: 10/23/2023
Date Signed: 10/23/2023 03:00:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2023 and conducted by Evaluator Cindy Meier
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20230817100208
FACILITY NAME:MORAES, ARIANA FAMILY CHILD CAREFACILITY NUMBER:
376625235
ADMINISTRATOR:ARIANA MORAESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 230-5687
CITY:SAN DIEGOSTATE: ZIP CODE:
92116
CAPACITY:14CENSUS: DATE:
10/23/2023
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee hits and/or handles day care children in a rough manner.
Licensee yells at and/or makes inappropriate comments towards day care children.
Licensee forces day care children to sleep.
Licensee is not using appropriate sleeping equipment for infants.
Licensee allows sleeping infants to be left unattended in a closed room.
Facility is unsanitary.
Facility outdoor toys are in disrepair.
INVESTIGATION FINDINGS:
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On 10/23/2023 at 111:30 a.m. Licensing Program Analyst (LPA), Cindy Meier conducted an unannounced complaint inspection to deliver the findings of the above allegations. LPA met with licensee, Ariana Moraes, and advised the licensee of the purpose of the inspection and conducted a tour of the facility. The following ratios were present during the inspection: eight (8) children and one (1) assistant (S1).
During the course of the investigation, LPA conducted interviews with reporting party, licensee, assistant, and daycare parents. Daycare children were not interviewed due to their age and verbal skills.

It was alleged that the licensee hits and/or handles day care children in a rough manner and yells at and/or makes inappropriate comments towards day care children. Licensee denied the allegations and stated she has never hit a child or handled children in a rough manner. Licensee did state that her voice is loud and she can
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20230817100208
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MORAES, ARIANA FAMILY CHILD CARE
FACILITY NUMBER: 376625235
VISIT DATE: 10/23/2023
NARRATIVE
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sound firm, but stated it is not done intentionally. Two (2) out of three (3) parents interviewed stated they have no concerns regarding the facility or licensee.

It was alleged that the licensee forces day care children to sleep, is not using appropriate sleeping equipment for infants, and allows sleeping infants to be left unattended in a closed room. Licensee denied these allegations and stated all the children sleep in the daycare room, either on cots or play yards. Licensee stated children sleep on appropriate napping equipment according to their age. Licensee did state she pats children’s back to assist them in relaxing and going to sleep. Licensee stated occasionally in the beginning, a new child may cry longer at nap time, due to the new environment which others may interpret as being forceful or rough handling. During inspections, LPA observed all children sleeping in the daycare room either in play yards or cots and did not observe any adults being rough with the children.

It was also alleged that the facility is unsanitary and outdoor toys are in disrepair. During inspections, LPA observed the facility to be within normal conditions of health and safety for the children in care. The LPA observed the outdoor play yard equipment to be safe for children to use, observed the trampoline to have a tear, and advised licensee to have it repaired for the children’s safety even though it is currently not being used due to the young ages of children enrolled.

One (1) out of two (2) assistants interviewed (S1) stated they have never observed children being hit or mishandled in a rough manner at the daycare.
Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with licensee, Ariana Moraes. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2