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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376625406
Report Date: 10/05/2023
Date Signed: 10/27/2023 10:33:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2023 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20230808091920
FACILITY NAME:GIL-CERVANTES, SANDRA FAMILY CHILD CAREFACILITY NUMBER:
376625406
ADMINISTRATOR:SANDRA GIL-CERVANTESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 807-6950
CITY:SAN DIEGOSTATE: CAZIP CODE:
92113
CAPACITY:14CENSUS: 7DATE:
10/05/2023
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Sandra Gil-CervantesTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Provider handled day care child in a rough manner
Provider yells at day care children

INVESTIGATION FINDINGS:
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On 10/5/2023 at 11:25 a.m. Licensing Program Analyst (LPA), Cindy Meier conducted an unannounced complaint inspection to deliver the findings of the above allegations. LPA met with Licensee, Sandra Gil-Cervantes and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were seven (7) children and two (2) assistants (S1 and S2) present during the inspection.

During the course of the investigation, interviews were conducted with licensee, assistant, daycare parents and daycare children. The facility roster was obtained and reviewed by LPA.

It was alleged that the licensee handled day care child #1 (C1) in a rough manner on multiple occasions, by squeezing C1’s hands and arms, pushing C1, and picking C1
Continued on LIC9099C
This is an amended version of the original report created on 10/05/23.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20230808091920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: GIL-CERVANTES, SANDRA FAMILY CHILD CARE
FACILITY NUMBER: 376625406
VISIT DATE: 10/05/2023
NARRATIVE
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up by their t-shirt. Licensee denied the allegation and stated she does not intentionally
squeeze children’s hands and arms. Licensee explained there may have been a time when she may reach out to grab a child’s arm or hand in order to intervene to prevent injuries, if a child is running or is in danger. Facility assistant and children interviewed stated they have never observed the licensee handle a child in a rough manner. Parents expressed a high level of satisfaction with the care the licensee provides, stated their children have not mentioned being grabbed or pulled and appreciate the routine and care the licensee gives to their children.

It was also alleged that the licensee yells at day care children. Licensee denied the allegation; however, the licensee admitted that the tone of her voice is strong and loud, which could be perceived by others as though she is yelling. The facility assistant stated licensee has a strong voice, but can tell the difference between yelling and being firm and has never heard the licensee yell at daycare children. Daycare children interviewed confirmed the licensee has a loud voice, but do not consider it to be yelling and denied that they are threatened or frightened by the tone the licensee uses.



Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Licensee, Sandra Gil-Cervantes. A copy of this report, along with Appeal Rights (LIC9058 03/22), was provided. A Notice of Site Visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 10/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/05/2023
LIC9099 (FAS) - (06/04)
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