<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376626018
Report Date: 12/08/2021
Date Signed: 12/08/2021 03:56:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2021 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20210917140826
FACILITY NAME:TOLEDO, MARIA FAMILY CHILD CAREFACILITY NUMBER:
376626018
ADMINISTRATOR:MARIA TOLEDOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 608-3002
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 3DATE:
12/08/2021
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Maria ToledoTIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee left children unattended
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 8, 2021, at 2:30 pm, Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Licensee, Maria Toledo regarding the above allegation. LPA advised Licensee of the purpose of the inspection and conducted a tour of the facility. There were 3 children and 1 staff member present during the inspection.

During the course of the investigation, interviews were conducted with the Licensee, several daycare children, daycare parents, Licensee's children, and current and former staff members. Based on interviews and Licensee's admission, the preponderance of evidence standard has been met. On or about August 16, 2021, Licensee left children unsupervised which allowed Child #1 to open the front door and allowed a daycare parent to enter the facility without the Licensee’s knowledge. Licensee stated she was not aware when child #1 opened the front door. Therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 3, is being cited on the attached LIC 9099D.
See LIC 9099C for continuation...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20210917140826
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: TOLEDO, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 376626018
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/08/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/10/2021
Section Cited
CCR
102417
1
2
3
4
5
6
7
102417 Operation of a Family Child Care Home (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times........

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Licensee has put door knob covers on both front doors. LPA observed door knob covers on both doors at todays visit. Licensee states she will view the CDSS videos regarding supervision of daycare children and submit to the department a written statement that states how she will ensure this incident does not happen again by 12/10/21.
8
9
10
11
12
13
14
Based on interviews and Licensee's admission, Licensee did not ensure and left children unsupervised, and allowed Child #1 to open the front door, which poses an immediate Health, Safety and Personal Rights risk to children in care.

8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2021 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20210917140826

FACILITY NAME:TOLEDO, MARIA FAMILY CHILD CAREFACILITY NUMBER:
376626018
ADMINISTRATOR:MARIA TOLEDOFACILITY TYPE:
810
ADDRESS:3635 AGOSTO STREETTELEPHONE:
(619) 608-3002
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:9CENSUS: 3DATE:
12/08/2021
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Maria ToledoTIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee uses inappropriate discipline
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 8, 2021, at 2:30 pm, Licensing Program Analysts (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Licensee, Maria Toledo regarding the above allegation. LPA advised Licensee of the purpose of the inspection and conducted a tour of the facility. There were 3 children and 1 staff member present during the inspection.

During the course of the investigation, interviews were conducted with the Licensee, several daycare children, daycare parents, Licensee's children, and current and former staff members. Licensee denied the above allegation, and stated she has never used inappropriate discipline. Due to conflicting information and lack of supporting evidence obtained from interviews conducted. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is determined to be unsubstantiated.

No deficiencies cited.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 20-CC-20210917140826
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: TOLEDO, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 376626018
VISIT DATE: 12/08/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The following reports were provided to licensee: LIC9099, LIC9099A, LIC9099-C, LIC9099-D, Appeal Rights (LIC 9058), Acknowledgment of Receipt of Licensing Reports (LIC9224). LPA informed licensee upon receipt, licensee shall post licensing reports of Type A deficiency for 30 days and provide copies of Type A licensing reports to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility for the next 12 months. In addition, LIC9224, must be signed by parents/guardians of children currently enrolled and newly enrolled at the facility and placed in each child’s record for the next 12 months. LPA informed licensee LIC9213 – Notice of Site Visit shall be posted for 30 days from today’s date. LPA observed LIC9213 posted. 

An exit interview was conducted with Licensee, Maria Toledo. LPA Gloria Gonzalez interpreted and explained inspection report to Licensee in Spanish, Licensee stated she understood.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4