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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376626659
Report Date: 02/23/2024
Date Signed: 02/23/2024 03:21:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/11/2024 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240111095827
FACILITY NAME:TORALVA-AGUIAR, JUSTINA FCCFACILITY NUMBER:
376626659
ADMINISTRATOR:JUSTINA TORALVA-AGUIARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 906-6833
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:14CENSUS: 13DATE:
02/23/2024
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:LICENSEE JUSTINA TORALVA-AGUIARTIME COMPLETED:
03:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not at the facility the required amount of time.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 02/23/2024 at 1:50 pm, Licensing Program Analysts (LPAs), Michelle Hood and Shannan Williams conducted an unannounced inspection for the purpose of delivering findings for the above listed allegation. Upon arrival, LPAs met with facility respresentative Gabriella "Gabby" Martinez, and disclosed the purpose of the inspection. LPAs observed six daycare children with two staff. During mid-inspection eight school-age children arrived. The licensee arrived near the end of the inspection.

LPAs interviewed five daycare children. During the course of the investigation, interviews were conducted with the licensee, staff, daycare parents, daycare children and facility records were reviewed. Due to conflicting information and a lack of supporting evidence obtained throughout the course of the investigation, the above allegation is determined to be unsubstantiated. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and the report was reviewed with the Licensee Justina Toralva-Aguiar. The licensee was provided with a copy of their appeal rights (LIC 9058 3/22) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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