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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376627041
Report Date: 09/05/2023
Date Signed: 09/05/2023 06:11:43 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/19/2023 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20230719144852
FACILITY NAME:MILORD, GUERLYNE FAMILY CHILD CAREFACILITY NUMBER:
376627041
ADMINISTRATOR:GUERLYNE MILORDFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 508-6231
CITY:SAN DIEGOSTATE: CAZIP CODE:
92105
CAPACITY:14CENSUS: 0DATE:
09/05/2023
UNANNOUNCEDTIME BEGAN:
05:00 PM
MET WITH:Guerlyne and Marc MilordTIME COMPLETED:
06:15 PM
ALLEGATION(S):
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Licensee leaves daycare children unattended
INVESTIGATION FINDINGS:
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On 09/05/23 at 5:00PM, Licensing Program Analyst (LPA) Luigi Gargaro conducted an unannounced visit to the home residence to deliver the findings for the above complaint allegation. During the course of the investigation, LPA conducted interviews with the licensee and her spouse, children in care, day care parents and facility neighbors. He also inspected the home and reviewed additional documentation related to the allegation.

Based on the information gathered, it was determined that, on multiple occasions, day care children have been witnessed to have been playing without any adult supervision in the open gated front yard of the home where cars pass through an adjacent driveway when parking in neighboring homes. Children in care have also, at times, been seen playing unsupervised on the sidewalk in front of the home.

Based on LPA’s observations and interviews which were conducted and record review(s) the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED, California Code of Regulations, (Title 22, Division & 102417(a)) is being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 20-CC-20230719144852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MILORD, GUERLYNE FAMILY CHILD CARE
FACILITY NUMBER: 376627041
VISIT DATE: 09/05/2023
NARRATIVE
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Upon receipt of a type A violation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.

An exit interview was conducted and the report was reviewed with licensee Guerlyne Milord and her spouse Marc Milord. A copy of this report, along with Appeal Rights (LIC9058 01/16), were provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/19/2023 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20230719144852

FACILITY NAME:MILORD, GUERLYNE FAMILY CHILD CAREFACILITY NUMBER:
376627041
ADMINISTRATOR:GUERLYNE MILORDFACILITY TYPE:
810
ADDRESS:4111 45TH STREETTELEPHONE:
(619) 508-6231
CITY:SAN DIEGOSTATE: CAZIP CODE:
92105
CAPACITY:14CENSUS: 0DATE:
09/05/2023
UNANNOUNCEDTIME BEGAN:
05:00 PM
MET WITH:Guerlyne and Marc MilordTIME COMPLETED:
06:15 PM
ALLEGATION(S):
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Facility is unclean
INVESTIGATION FINDINGS:
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On 09/05/23 at 5:00PM, Licensing Program Analyst (LPA) Luigi Gargaro conducted an unannounced visit to the home residence to deliver the findings for the above complaint allegation. During the course of the investigation, LPA conducted interviews with the licensee and her spouse, children in care, day care parents and facility neighbors. He also inspected the home and reviewed additional documentation related to the allegation.

Based on the information gathered, it was determined that while the day care home has some disorganization and has some parts of the cabinetry and interior space that can be better reconditioned/cleaned to provide a more pleasant day care environment, areas in question to not rise to the level of being unsafe or hazardous to children in care. Analyst discussed questionable areas with licensee and spouse and spouse stated that he has spoken to landlord about having areas repaired/replaced.

Though the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 20-CC-20230719144852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MILORD, GUERLYNE FAMILY CHILD CARE
FACILITY NUMBER: 376627041
VISIT DATE: 09/05/2023
NARRATIVE
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An exit interview was conducted and the report was reviewed with licensee Guerlyne Milord and her spouse Marc Milord. A copy of this report, along with Appeal Rights (LIC9058 01/16), were provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 20-CC-20230719144852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MILORD, GUERLYNE FAMILY CHILD CARE
FACILITY NUMBER: 376627041
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/05/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/07/2023
Section Cited
CCR
102417(a)
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102417 Operation of a Family Child Care Home (a) - The licensee shall be present in the home and shall ensure that children in care are supervised at all times.

This requirement was not met as evidenced by:
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Licensee states she will draft a plan to ensure that children are supervised at all times and submit it to analyst for his review, by 09/07/23, to complete the correction.

Licensee states she will also watch "Supervising Children in Family Child Care" video on CCL website and provide written confirmation of viewing and summary of video content and submit it to analyst by same date.
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Based on analyst interviews, the licensee did not comply with the section cited above as she was found to have left children unsupervised on multiple occasions in an open gated front yard which is an immediate risk to their health and safety.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6