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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376628315
Report Date: 11/16/2023
Date Signed: 11/16/2023 09:41:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2023 and conducted by Evaluator Diana Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20230828084810
FACILITY NAME:CONTRERAS, ALMA FAMILY CHILD CAREFACILITY NUMBER:
376628315
ADMINISTRATOR:ALMA CONTRERASFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 754-5456
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 5DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Alma Contreras, ProviderTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Licensee is mistreating the daycare children while in care

Licensee is talking inappropriately towards the daycare children while in care
INVESTIGATION FINDINGS:
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On November 16, 2023, at 8:20 AM, Licensing Program Analyst (LPA), Diana Sanchez made an unannounced complaint inspection to deliver the complaint investigation findings for the above allegations. LPA met with Alma Contreras and explained the purpose of today’s inspection. Current census is 5.

This agency has investigated the complaint alleging licensee is mistreating the daycare children and is talking inappropriately towards the daycare children while in care. During the investigation, LPA reviewed children’s records, interviewed facility staff, children, outside agencies and parents.
Licensee and staff deny the allegations, explaining that they never yelled, talked inappropriately, or mistreated the children. Licensee and staff stated that they treat each child with respect and dignity. Licensee stated that she has a strong voice but had never talked down or in an inappropriate way to children nor had she ever disrespected or intimidated them. During facility inspections, LPA observed children to be happy and comfortable in the facility. Children and parents interviewed did not disclose any concerns or issues with the facility or staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20230828084810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CONTRERAS, ALMA FAMILY CHILD CARE
FACILITY NUMBER: 376628315
VISIT DATE: 11/16/2023
NARRATIVE
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There is insufficient evidence to support and no witnesses to corroborate the above allegations. LPA was unable to determine whether or not the above allegations happened. Therefore, based on the information obtained the allegations are deemed unsubstantiated.

A finding that the complaint is Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted with Alma Contreras and a copy of this report was left at the facility. LPA observed provider placing the Notice of Site Visit on the wall visible to parents during today’s inspection.
NOTICE OF SITE VISIT MUST BE POSTED FOR 30 DAYS
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2