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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629022
Report Date: 11/07/2023
Date Signed: 11/07/2023 12:42:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2023 and conducted by Evaluator Edgar Campana
COMPLAINT CONTROL NUMBER: 20-CC-20230905144357
FACILITY NAME:ROCHA, CARMEN FAMILY CHILD CAREFACILITY NUMBER:
376629022
ADMINISTRATOR:CARMEN ROCHAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 403-9350
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91978
CAPACITY:14CENSUS: 5DATE:
11/07/2023
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Carmen RochaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee engages in corporal punishment of daycare children which results in injury
Provider yells at day care children
INVESTIGATION FINDINGS:
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On 11/07/2023, at 12:15 p.m., Licensing Program Analysts (LPAs) Edgar Campana and Thien-Vu Dinh conducted an unannounced complaint visit to this facility to deliver the findings for the above allegations. Analysts met with licensee Carmen Rocha. LPAs informed Rocha that the reason for the visit was to deliver the findings of a complaint investigation. Present were five (5) daycare children and a cleared and associated adultis . During the course of the investigation, this agency conducted interviews with the licensee, licensee’s spouse, three (3) daycare children, and six (6) daycare parents. Outside agency reports were also reviewed.

Regarding the allegation that licensee engages in corporal punishment of daycare children which results in injury, interviews were conducted with daycare parents, daycare children, licensee, licensee’s spouse, and outside agency reports were reviewed. During interviews with daycare parents, no parents expressed any concern regarding the level of care provided at facility, nor did they express concern with daycare children being injured at facility. During interviews with the licensee and licensee’s spouse, facility discipline policy was discussed, and both denied that corporal punishment of daycare children is practiced at facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Edgar Campana
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20230905144357
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ROCHA, CARMEN FAMILY CHILD CARE
FACILITY NUMBER: 376629022
VISIT DATE: 11/07/2023
NARRATIVE
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During daycare child interviews, no conclusive evidence regarding this allegation was obtained. It should be noted that that daycare parent P1 did not wish for their child, C1, to be interviewed. During review of outside agency reports, no corroborating evidence regarding this allegation was obtained.

Regarding the allegation that provider yells at day care children, interviews were conducted with daycare parents, daycare children, licensee and licensee’s spouse. During interviews with daycare parents, no evidence regarding this allegation was obtained. During interviews with the licensee and licensee’s spouse, the allegation was denied by both. During daycare child interviews, no conclusive evidence regarding this allegation was obtained. It should be noted that that daycare parent P1 did not wish for their child, C1, to be interviewed.

There is conflicting evidence obtained during the investigation. Though the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and the report was reviewed with licensee, Carmen Rocha. No deficiencies cited. A copy of this report, along with Appeal Rights (LIC9058 03/22), were provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Edgar Campana
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2